Stop using Macquarie Authenticator

If you no longer use Macquarie Authenticator on your device, you need to remove your Macquarie ID from the Authenticator app to keep your account secure. To do that: 

1. Log in to the Macquarie Authenticator app
2. Select the Menu option at the bottom right of the screen
3. Select the three-dot icon on the Macquarie ID tile
4. Select Deregister Macquarie ID
5. Your account will be deleted. 

This will stop notifications from being sent to this device. You will also no longer be able to verify actions from this device.

For your security, we register all your devices that have installed the Macquarie Authenticator app. You may wish to deactivate a device when you upgrade your mobile device or if you’ve lost your device or had it stolen.

To deactivate Macquarie Authenticator on a device in Adviser Online:

1. Select the user profile icon from the right-hand side of the top menu
2. Select My security
3. Scroll down to Connected Devices
4. Select Manage
5. Find the device you wish to deactivate Macquarie Authenticator from and select Deactivate app
6. We’ll send an actionable push notification to your registered device to verify yourself 
7. Select Approve. 

If your Macquarie Authenticator app is completely unavailable (lost your phone?), for security reasons, please call us on 1800 808 508, Monday to Friday 9am to 5pm (Sydney time).