Before your clients can register to the Macquarie Authenticator app, they’ll need to know their Macquarie ID, password, and have their current mobile on file with us.
| What your client needs | Where to find it | How to update it |
|---|---|---|
| Current mobile number |
| |
| Macquarie ID and password |
|
|
Personal Help Centre has more information on how your clients can:
When your clients are ready to download and use Macquarie Authenticator, the following Personal Help Centre articles can help them get started:
Once the registration process is complete, your client can start approving payments created in Adviser Online.
To receive push notifications, your clients will need to enable notifications for Macquarie Authenticator in their device settings.
There are two ways to see if your client has registered for Macquarie Authenticator:
From the Client logins tile, you’ll be able to see the registration status of both the Macquarie Online Banking app and Macquarie Authenticator.
Your client’s regstration status for Macquarie Authenticator will appear as one of the following:
At the top of the page in the Details tile, you can also view the phone numbers and email address your client has on file.
To receive push notifications, your client will need to enable notifications for Macquarie Authenticator in their device settings.
The Clients page will contain all clients and related parties, including authorised signatories linked to accounts that you have access to. This information is updated overnight.
You can also download a list of your active clients from the Clients page.
Your client can see if they’ve registered for Macquarie Authenticator in Macquarie Online Banking:
Similarly, your client can see if they’ve registered for Macquarie Authenticator in the Macquarie Mobile Banking app:
For security purposes, to use the Macquarie Authenticator app, your mobile device should be updated to either Android 8.0 or iOS 15.0, or above. You can check and update this in your device settings. If you don’t have a device that can meet these requirements, you’ll need to upgrade to a compatible device to continue using the app.
Please refer your clients to Macquarie Authenticator is not working in Personal Help Centre.
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Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
