Before your clients can register to the Macquarie Authenticator app, they’ll need to know their Macquarie ID, password, and have their current mobile on file with us.
| What your client needs | Where to find it | How to update it |
|---|---|---|
| Current mobile number |
| |
| Macquarie ID and password |
|
|
Personal Help Centre has more information on how your clients can:
When your clients are ready to download and use Macquarie Authenticator, the following Personal Help Centre articles can help them get started:
Once the registration process is complete, your client can start approving payments created in Adviser Online.
To receive push notifications, your clients will need to enable notifications for Macquarie Authenticator in their device settings.
There are two ways to see if your client has registered for Macquarie Authenticator:
From the 'Client logins' tile you’ll be able to see the registration status of both the Macquarie Online Banking app and Macquarie Authenticator. At the top of the page, you can also view the phone numbers and email address your client has on file.
To receive push notifications, your client will need to enable notifications for Macquarie Authenticator in their device settings.
The client list will contain all clients and related parties, including authorised signatories, linked to accounts that you have visibility of in Adviser Online. This information is updated overnight.
The dealer/adviser filter dropdown on the Adviser Online dashboard will similarly contain all dealer/adviser codes you have visibility of in Adviser Online. All available codes are selected to be included in the client list file by default. You can use this filter to choose codes to refine the scope of clients and related parties you want to include in the client list file download.
Note: You'll only have the ability to filter by adviser codes if you have adviser-level visibility on Adviser Online, and by dealer codes if you have dealer-level visibility.
Your client can see if they’ve registered for Macquarie Authenticator in Macquarie Online Banking:
Similarly, your client can see if they’ve registered for Macquarie Authenticator in the Macquarie Mobile Banking app:
For security purposes, to use the Macquarie Authenticator app, your mobile device should be updated to either Android 8.0 or iOS 15.0, or above. You can check and update this in your device settings. If you don’t have a device that can meet these requirements, you’ll need to upgrade to a compatible device to continue using the app.
Please refer your clients to Macquarie Authenticator is not working in Personal Help Centre.
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