Making Adviser Initiated Payments from a cash account

Adviser Initiated Payments (AIPs) make it quick and easy for you to make one-off or scheduled (recurring) payments from your client’s cash account on their behalf.

AIPs are available for a number of different payment types including:

• PayAnyone payments, available to any account in Australia with a transaction limit of $500,000 per day (there’s no daily limit on transfers between a CMA and a linked Accelerator account).
• BPAY^® payments (subject to BPAY biller code limits).

For more information see Understanding daily limits on payments and transfers in Personal Help Centre.

AIPs are available for clients with signing instructions of 'Sole authorisation’ or ‘Dual authorisation’. All client authorisations must be made using the Macquarie Authenticator app. There may be certain scenarios where you can’t use AIPs in Adviser Online, see Understanding requests that can’t be completed digitally.

Note: Scheduled payments can’t be set up from an Accelerator account. However, you can set up scheduled payments from the linked CMA.

1. Log in to Adviser Online
2. Search for the client or account you want to make the payment from in the global account search bar
3. Choose the account
4. Select Make a payment
5. The Make a payment screen will open. You can choose to make a payment to a saved payee or biller, another client account, or add a new payee or biller
6. Select the account or biller you’re paying to. If you’re making a payment from an Accelerator account OR a Macquarie Vision Savings account, then the linked CMA or Macquarie Vision Cash account will be automatically selected.
7. Enter the amount to transfer and, if you’d like, a description to appear on your client's or the recipient’s statement
8. If applicable, enter the EFT code or Customer Reference Number (CRN) associated with the payment
9. Select when you’d like the payment to occur: Now, Later, or Recurring payment
10. For a Recurring payment, select how often the payment should occur and an end date, if applicable. Please note:
    • you can't continue a recurring BPAY payment for more than 12 months
    • for monthly and quarterly recurring payments, you can select a non-processing day (weekends and national public holidays) as the start date. Payments that fall on non-processing days will be deducted from your client's account on the banking day before the due date.
11. Review the details of the payment and select Next.
    

If the payment requires authorisation, follow the AIP steps above and then: 

1. Once you’ve entered the details of the payment, and selected Next, you’ll need to select the payment authorisers. You’ll be able to select either one sole authoriser or two dual authorisers to approve the payment.
2. Under Authorisation method, you'll see the method your client must use to authorise the payment.
3. Select Send authorisation. The authoriser(s) selected as approvers of the payment will receive a push notification on their mobile device.

You can make AIPs from an Accelerator account to a linked CMA, but not to other accounts. One-off scheduled payments and recurring payments can’t be set up from the Accelerator account. However, you can set up these payments from the linked CMA.

1. If your client has registered for the Macquarie Authenticator app, they’ll receive a push notification on their mobile device to approve or deny the payment. Your client will generally have up to 24 hours to do this, depending on the type of payment. See How long does my client have to authorise an AIP?
2. Once your client(s) approve the push notification, the payment will be authorised. The payment will appear in ‘Manage payments’ as ‘Complete’, and the adviser who initiated the payment will receive a notification in Adviser Online advising that the payment has been authorised.

If a client denies the push notification, the payment won’t be authorised. The payment will appear in ‘Manage payments’ as ‘Denied’, and the adviser who initiated the payment will receive a notification in Adviser Online advising that the payment has been denied.

The time your client(s) have to approve a payment depends on the type of payment, as shown in the following table.

If the push notification expires while the payment is still ‘Pending approval’, you can resend it in ‘Manage payments’ by selecting the payment, then clicking Resend notification.

The new notification will last for either 24 hours or until the deadline, whichever is shorter. If the payment is complete, cancelled, denied or expired, you won’t be able to send another notification.

See Making payments from CMA, Accelerator and Wrap IDPS accounts.

If you have Accelerator Account Transfer Authority, you’ll be able to create a payment between linked accounts without client authorisation. Linked accounts include:

• CMA to Accelerator accounts (Note: When a client opens an Accelerator account through their adviser, the adviser is automatically provided Accelerator Account Transfer Authority on the account)
• Macquarie Vision Savings to Macquarie Vision Cash.

There may be certain scenarios where you can’t use AIPs in Adviser Online, see Understanding requests that can’t be completed digitally.

Beyond these scenarios, you won’t be able to initiate an AIP for your client (you’ll receive a notification ‘Payment can’t be made from this account’) if:

• the minimum number of approvers haven’t completed the Macquarie Authenticator registration (including enabling push notifications and, if they’re on an older version of the app, completing the training simulation) which is required for AIP authorisation. Simply ask your client to:​
  
  • open the Authenticator app and select Enable notifications to turn on push notifications, or
  • if your client is on an older version of the Macquarie Authenticator app, select the menu, then Help & support, then Training simulator. This will simulate a sample push notification and approval request identical to the one your client will receive in Authenticator (completing the simulation takes less than 30 seconds).
• the account needs more than two approvers (AIPs are only available for accounts with sole or dual authorisation)
• the account has exceeded daily pay limits:
  • PayAnyone payments exceeding $500,000 processed in the same business day won’t be accepted
  • BPAY^® billers have payment limits that aren’t included in the PayAnyone limit, so you can still make BPAY payments if you’ve reached the PayAnyone limit provided you don’t exceed the BPAY biller’s limit. Check with the biller to find out if limits apply.
• your client’s Macquarie ID is currently locked due to fraud or other risk concerns
• your client doesn’t have a mobile number on file with us.

AIPs don’t need to be approved by your client(s) immediately. To save a payment to be sent to your client(s) for approval later, follow the instruction for an AIP, then:

1. Once you’ve entered the details of the payment, and selected Next, you’ll need to select the authoriser/s to send the push notification to
2. Select Save payment. The payment will be saved, and you’ll be provided with a payment ID. The authoriser(s) selected won't receive a push notification until you send the payment for authorisation. You can view saved payments in 'Manage payments'.

For saved payments, you can send the authorisation to your client at the appropriate time:

1. Log in to Adviser Online
2. Select Payments, then Manage payments
3. Filter by status: saved — send approval
   • Alternatively, enter the payment ID into Payment search or select the payment from the list    
4. Click anywhere on the payment row to expand the row
5. In the authorisation tile(s) presented, select Send authorisation. Your client must be registered for Macquarie Authenticator to receive a push notification to authorise the payment. For dual authorisation, you must select Send authorisation in each tile.

The push notification sent to your client is valid for up to 24 hours. If the push notification expires you can easily generate a new one by selecting Resend notification.

Once the payment has been successfully authorised, the status of the payment will be updated to ‘Complete’.

The client will receive a push notification from the Macquarie Mobile Banking app once the payment has been debited from their account (if they have notifications enabled).

Clients that don’t have the Macquarie Mobile Banking app will receive an SMS. Please be aware that the delivery of SMS notifications to your clients with international mobile numbers is not guaranteed. To ensure they receive all communications, we suggest asking your clients to provide an Australian mobile number.

1. Log in to Adviser Online
2. From the side navigation hover over Payments and select Manage payments
3. Search for the payment
4. Click anywhere on the payment row to expand the row
5. You can see completed actions and any outstanding actions:
   • Pending approval: Authorisation has been sent to the authoriser/s but your client needs to approve the payment via Macquarie Authenticator
   • Saved – send approval: The payment has been saved but the authorisation still needs to be sent to the authoriser/s
   • Approved – not submitted: An approval has been completed but there has been an issue submitting the payment. Payments in this status still need to be submitted for processing by clicking the Submit button.
   • Denied: Indicates that an authoriser has denied the payment in their Macquarie Authenticator app
   • Complete: The authorisation process has been completed successfully
   • Cancelled: The payment has been cancelled
   • Expired: A future-dated or recurring payment that wasn’t authorised before the start date. Expired payments can no longer be authorised but can be cancelled.
6. Click anywhere on the row to collapse the row.

You can’t amend the details of a payment in Adviser Online. If changes need to be made, you’ll need to cancel the payment entirely and create a new one using AIPs in Adviser Online with client authorisation.

You can cancel any payment that hasn’t been fully approved via the ‘Manage payments’ screen in Adviser Online. Please note:

• One-off payments (‘Now’) that have been fully approved can’t be stopped or cancelled
• Future-dated payments (‘Later’) that have been fully approved can only be cancelled if the future payment date hasn’t been reached
• Scheduled payments (‘Recurring’) that have been fully approved can be cancelled. However, if the payment includes an end date, the payment can only be cancelled if the end date hasn’t been reached.

The list of payments on the ‘Manage payments’ page is automatically filtered by payments that are pending approval and approved – not submitted. Cancelling a scheduled/recurring payment doesn’t impact any payments that have already been processed.

Additionally, you can cancel a scheduled payment in Adviser Online by navigating to the ‘Scheduled payments’ page within a cash account:

1. Log in to Adviser Online
2. Search for the account the payment is coming from in the global search bar
3. Choose the account
4. Select the Payments sub navigation option
5. Select the Scheduled payments tab
6. Click Actions menu on the payment row
7. Select Cancel payment
8. Select Yes, cancel.

If the recipient is known to your client, the quickest and easiest option would be to request they transfer the funds back.

If this is not possible, contact us via chat in Adviser Online to discuss a payment recall.

You’ll be notified in Adviser Online (via the ‘bell’ icon) and the status on the ‘Manage payments’ screen will appear as ‘Denied’.