Request account closure

Your client can request to close an account at any time by:

How long will this take?

Closing a super or pension account generally takes around five days; however, factors like selling assets can extend the closure timeframe. 

Processing times begin only when we’ve received all necessary requirements for a request. To avoid delays, please ensure all forms are completed, and supporting documents uploaded, before submitting.

 For information on how to avoid delays, please see Close a Wrap account.

To ensure the account is ready to be closed and we can process the request, please review the following checklist: 

  • Sell any assets - Holdings must be sold and the proceeds cleared in the Wrap Cash Hub. When selling the holdings, you should also take into consideration any purchases that may not have finalised as a result of an automated plan, term deposit maturities or corporate actions
  • Cease automated plans - Confirm all automated plans including automatic cash management, automatic rebalancing, dollar cost averaging and/or direct debits have been cancelled
  • Review the insurance with the client – have the client provide an election to cancel the insurance. If the client is taking out a new policy it’s important this is established before cancelling the policy with Macquarie
  • Outstanding dividends and distributions - Check if all expected distributions and dividends have been received into the cash account, as this will delay a full closure of the account
  • Claim outstanding tax deductions - have the client claim deductions on personal contributions or vary any previous deductions by providing the Deduction Notice, as they won’t be able to complete this after the account is closed.
  • Consider outstanding corporate actions that may be on the account
  • Ensure your client has reached preservation age or met a condition of release.

You can check this information and complete the sell down of holdings via Adviser Online. You can see the Corporate Actions Calendar and find more information about upcoming actions .

Selldown of assets 

All assets are required to be sold down before a super/pension account can be closed. 

If we receive a full rollover request and the account holds assets, to meet regulatory requirements, we’ll send the registered adviser an email on the day we receive the request, asking them to place the required sell orders. 

If no orders are placed within 24 hours, we’ll place the sell orders on the client’s behalf. Please note that for us to place these orders, the registered adviser on the account needs to be removed.  

For all other closure requests, if there’s no response or action from the adviser after two reminder emails, the client will be contacted. Permission will be sought from the client to remove the adviser and then we’ll sell down the assets at market value.

Instructions required to close an account

Withdrawal/Rollover form

If the client is providing the Macquarie Super and Pension Withdrawal form, this provides detailed instructions on all information we require under each section of the form. It’s important this form is completed in full for us to proceed with the request.  

Your client can also request we transfer as much of the cash balance as possible immediately if the account has outstanding settlements of funds, distributions, fees or illiquid investments.

Superstream request (initiated by the receiving super fund) 

If the client is initiating the closure request with another institution (which will usually be submitted electronically via Superstream), they’ll need the following information which is available via Adviser Online:

Please note: To ensure we can comply with Superannuation obligations, if we receive an instruction to close an account and the account is not ready to be closed, we may treat this as an instruction to also sell investments to cash, lapse any corporation actions, turn off any automatic investment management plans and cease any further premium payments for any insurance held, which may result in insurance being cancelled. 

SMSF Rollovers

To rollover to an SMSF you need to provide the following details related to the SMSF:

  • An electronic service address (ESA) providing SMSF rollover services
  • An Australian business number (ABN)
  • Up to date details, including your SMSF’s unique bank account for superannuation payments
  • For EFT payments please attach a bank statement or transaction history that is less than six months old for validation purposes (clearly including the BSB and account number, with the account name)
  • Confirm the above SMSF details with the ATO are up to date.

Close Term Allocated Pension account

Unfortunately, you can’t close a Term Allocated Pension (TAP) account like you would a normal pension account. 

An investment in a TAP provides your client with a regular income stream over a fixed term. The term of this TAP was determined during commencement process. 

If your client’s TAP is due to end, they’ll receive a letter confirming the end date, and how the final pension payments will be calculated.

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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