You can view all the processing cut-off dates in our EOFY Hub.
Please make sure you familiarise yourself with these key dates. We’ll process anything we receive after the cut-off on a ‘best effort’ basis only.
When reviewing our general processing times, please note:
All documentation, unless otherwise specified, will need to be uploaded via Request Centre.
If you can submit all required documents before the cut-off dates, there’ll be a greater chance that we can work with you to resolve any unexpected issues before the final cut-off dates. Please ensure that all forms and documents are complete and signed by the correct signatories to reduce the risk of any delays in processing.
Check your client's available cash account balances before submitting withdrawal or rollover requests to avoid any processing delays.
Make sure your client’s account has a tax file number (TFN) submitted to ensure the correct tax is applied. If there’s no TFN loaded, you can also upload it through Adviser Online.
Provide cost base information for assets transferred into wrap accounts to ensure the account is ready for tax reporting. Incorrect or incomplete cost base information can impact the accuracy of reporting.
If your client intends to contribute to their super account via EFT, please check that the direct deposit facility is set up with the correct contribution type.
It’s important that contributions are counted towards the right financial year. If your client wants a contribution to count towards the current financial year, please make sure it's made by the cut-off date. If they intend to contribute for the next financial year, please make sure the contribution is sent on or after 1 July.
Any request not validly received (i.e. all requirements satisfied) before the cut-off dates will not be processed in the current financial year. Please refer to the processing cut-off dates in our EOFY Hub for more information.
For payments information, please see below:
Account based pensions require a minimum amount to be paid out each financial year.
We calculate the minimum annual payment based on your client’s account balance as of 1 July each year.
If your client has insufficient cash in their Cash Hub to meet the minimum pension payment for FY25/26, you’ll need to organise a sell-down of some assets to top up available cash before their next pension payment.
You’ll need to do this before Wednesday 3 June 2026. Otherwise, we’ll sell down assets to top up your client’s available cash from this date. You can view our Product Disclosure Statement (PDS) for more information.
As long as your client has enough cash in their Cash Hub, we’ll pay the pension amount they’ve requested.
If there’s not enough money in their Cash Hub to pay that amount, we’ll manually change it to the minimum payment that still needs to be made for the year.
Future pension payments in the new financial year will be calculated based on the most recently selected pension payment amount and payment frequency in the previous financial year, with adjustments made for any indexation or fixed rate increases your client has requested.
If your client made changes to their selected pension amount throughout the year, please make sure you review the latest pension details after we’ve completed our recalculations early July. See What’s the pension recalculation period (pension freeze) and how does it work?
For more information see Opening and commencing a pension account.
In the first half of July every year, we recalculate the pension amounts for the new financial year. During this time, which we also refer to as ‘the pension freeze’ or ‘pension recalculation’, you won’t be able to make any changes online to pension payments.
Please review the newly calculated amount straight after our recalculation period to ensure it meets your client’s expectations. This may avoid the need for an ad hoc payment request after your client receives their first pension payment in the new financial year.
Pensions are calculated based on your client’s age, account balance as at 1 July, payment frequency and indexation election, explained further in Managing pension payments.
Following the recalculations, you may notice the amount for your client’s regular pension payments has changed.
We encourage you to make sure your client’s first pension payment in the new financial year is in line with their expectations.
Our pension recalculations (also known as the ‘pension freeze’) occur in the first week of July. During this time, we recalculate pension amounts for the new financial year.
Please note, no pension payments (except for fortnightly and monthly pension payments) will be made to your clients in the first week of July while the pension recalculation is occurring.
You’ll have until 30 June each financial year to ensure the pension settings are correct online for the July pension recalculation. You can do this after the June pension run has occurred.
We recommend checking all pension amounts and frequencies are as intended following the annual recalculation and before the next pension payment.
For clients who receive pension payments in July, there is usually only a small window (approximately three days) to go online and make any adjustments after the pension freeze is lifted and before the July pension payment occurs.
You can amend your client’s pension details as needed in Adviser Online. See Updating a pension.
See Making personal or spouse contributions for more information about which BPAY® biller codes to use.
Please refer to the following articles relating to special contributions:
Before you can notify us of your intent to claim a deduction for your client’s personal superannuation contributions, they must meet the eligibility criteria. You can submit a Deduction Notice in Adviser Online on their behalf, or they can provide us with a Notice of intent to claim or vary a deduction for personal contributions form (NAT 71121).
The client will then receive an acknowledgement from us confirming the tax deduction has been processed.
Please note, in accordance with the relevant tax law, once a contribution has been used in part or in full to start an income stream, a fund can’t accept a deduction notice for the contribution.
Once you've submitted a Deduction notice in Adviser Online, we’ll send your client an acknowledgment.
You’ll be able to see the tax deducted from the account in the cash transactions once the deduction has been processed.
For more information see How can I submit a Deduction Notice for my client's personal contributions?
From 1 July 2022, clients between 67 and 75 (specifically, up until 28 days after the end of the month in which they turned 75) will no longer need to submit a work test declaration to make or receive contributions (such as non-concessional and salary sacrifice contributions) to their superannuation account.
However, when a client in that age range makes a personal contribution and wants to claim a personal tax superannuation deduction for it, they’ll need to meet the work test. The work test will be applied by the ATO when your client lodges their income tax return.
The personal superannuation contributions that your client claims as a tax deduction will count towards their concessional contributions cap. From 1 July 2024, the concessional cap is $30,000. This cap is increasing to $32,500 for the 2026/27 financial year.
If you have not used your entire concessional contributions cap in a financial year, you’ll be able to carry forward the unused portion for a maximum of five years. The unused portion can then be used to increase your concessional contribution cap in a financial year where your total superannuation balance is less than $500,000 at 30 June of the prior income year.
When deciding whether to claim a deduction for superannuation contributions, you and your clients should consider the impacts that may arise from this, including whether:
If a client exceeds their cap, the excess is included in their assessable income and will be taxed at their marginal tax rate, less a 15% tax offset, and there may be additional interest charges. The net of tax excess amount may be withdrawn from the fund. Also, if they choose not to withdraw the excess, the excess concessional contributions will count towards their non-concessional contributions cap.
There will be different deposit and contribution requirements for your clients depending on the type of Wrap account they have and type of contribution they wish to make. Please refer to the relevant super/pension PDS for more information. You can find these on Adviser Tools.
We don’t monitor amounts of concessional and non-concessional contributions made into a wrap account. They’re recorded and reported, but it is your responsibility, or that of your client or their accountant, to check the contributed amounts and the remaining amounts to be contributed.
Contributions and deductions are reported to the ATO at least every week via the Member Account Transaction Service (MATS) and over-contributing will likely be met with taxation implications, so we strongly recommend keeping an eye on your client’s contributions.
The amount that a client can claim as a tax deduction may not always equal the total personal contributions made. This could be as a result of a withdrawal that was made after a contribution was made but before a Notice of intent to claim a tax deduction was submitted.
Withdrawals reduce the amount that a member can claim due to the proportioning rule where the tax-free and taxable components of a member’s super benefit are taken to be paid in the same proportion as the tax components of the member’s interest in the super fund.
The proportioning rule prevents the member from dictating which components to withdraw when a benefit is paid. That is, they can’t choose to withdraw just the tax-free component.
For IDPS accounts, online tax elections are typically open from mid-May through to early July (see exact dates in the EOFY Hub).
You can customise each of your clients' Wrap Tax Reports to suit their individual needs, including:
Tax elections are carried forward from the previous year and automatically updated. If your adviser code has changed, any elections made under a previous adviser code won’t carry across to the new one and our default elections will apply.
To make a change to your client’s CGT cost base election:
Please note that any changes made to cost base elections will apply to disposals in the current financial year.
On Adviser Online you can modify your advice fee tax elections, choose how your clients will receive their report and if your fees are deductable. This election applies to all accounts under this adviser code.
To do this:
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