You can make changes to a submitted application in ApplyOnline provided it is before our credit team has assessed the application. Once you have edited the loan structure in ApplyOnline, you’ll need to resubmit the updated application to us.
You can make the following changes in ApplyOnline before the home loan application is assessed:
Once the application is formally approved, you won’t be able to make changes to the application in ApplyOnline. If you want to amend the home loan facility amount, home loan accounts, interest rate type and/or repayment type after the application is formally approved, the application will need to be cloned and resubmitted. You’ll also need to submit the supporting documents again via ApplyOnline.
If structural changes are required to the application when it’s cloned and resubmitted, it’s important that the home loan features updated continue to meet your customer’s needs and objectives, and they understand key considerations of each element of their home loan product.
There is typically no fee associated with altering the home loan facility amount, home loan account limits, repayment and rate types before your customer's home loan settles.
Once the home loan settles, your customer can make changes to their home loan structure, repayments and rate types, typically with no variation fee. Our Broker Help Centre has more information on how you can support your customer to request the following variations once settled:
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