If it has been more than six weeks from the date of the debit card transaction, the Mastercard scheme rules may prevent us from providing assistance in resolving the dispute. This is applicable to the following accounts:
  • Macquarie Transaction Account
  • Macquarie offset account

You should still contact us as soon as possible so we can investigate the dispute for you. Give us a call on 133 174 (or +61 2 8245 4470 if calling from overseas).
Was this helpful? Yes or No

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

Have a question that hasn’t been answered?