We’ll work as quickly as we can with you, the merchant, and the merchant’s bank to resolve your dispute on your Macquarie Transaction Account or offset account. Usually this happens within 45 days. In instances where other parties are involved, we have to allow an additional 45 days. In this case, we’ll be sure to keep you updated by email on the progress of your dispute along the way.
If you don't hear from us once you've lodged your dispute, it's because we're processing your request and we've got all the information we need. In this case, you'll only hear from us once your dispute has been resolved.
If you don't hear from us once you've lodged your dispute, it's because we're processing your request and we've got all the information we need. In this case, you'll only hear from us once your dispute has been resolved.
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