A merchant’s trading name may be different from what appears on your statement. You can contact the company to verify the trading name before lodging a dispute or check on the receipt provided at the time of sale. A simple search online can often provide further information about the merchant. If you’re still uncertain about the transaction, you should contact us as soon as possible. Give us a call on 133 174 (or +61 2 8245 4470 if calling from overseas). This is applicable to the following accounts:
  • Macquarie Transaction Account
  • Macquarie offset account
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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