We can investigate any of the following types of debit card transactions which apply to both the Macquarie Transaction Account and Macquarie offset account.
  • a transaction that is unrecognised
  • a transaction that is suspected to be fraudulent
  • a transaction that has been duplicated
  • a transaction for an incorrect amount
  • a transaction where goods or services are not received
  • a transaction where goods are not as described
  • ongoing recurring payments that have been previously cancelled
  • ATM cash dispensing errors where credit was not processed by merchant.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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