If your card has or will soon expire:

In most instances, we will automatically send you a new Debit Mastercard if your existing one is about to expire. Your Debit Mastercard will continue to work until the final day of the expiry month.

There may be times when we don’t automatically send you a new card. This could be for various reasons relating to your account or the way you use your card.

If you haven’t received your new card in the first week of the expiry month, please call us on 133 174, 24 hours a day, 7 days a week, and we can help.

Once you receive and activate your new card, remember to update any direct debits with your new card details.

If your old card had been added to your mobile wallet, you won’t need to do this again. Your new card will automatically be added to Apple or Google Pay, and you can start using it straight away without waiting for your new card to arrive in the mail.

If your card is damaged:

Please call us on 133 174, 24 hours a day, 7 days a week, and we can help.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

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