Macquarie Debit cards cannot be used at Newcastle Permanent and Heritage Bank ATMs, as Mastercard only debit cards cannot be processed at these ATMs. This is something we are working to find a solution for, and we will be in touch if this becomes available in future.

You can continue to withdraw funds at all other ATMs, and we continue to refund ATM fees in Australia.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

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Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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