Pressing credit if inserting or swiping your card in-store will ensure your transaction is correctly routed to Mastercard and processed.

The cheque and savings buttons do not route transactions to Mastercard, so pressing these mean your transaction may be declined.

Tap your card, use Apple Pay or Google Pay for a secure and convenient way to make purchases. Don’t forget, you can tap your card for all transaction amounts and you may need to enter your PIN for larger transactions.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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