A surcharge is an extra fee that some merchants may choose to apply, that’s added onto the cost of goods or services. This fee is charged by the merchant, and Macquarie does not benefit from this in any way. This may occur when you press credit at the checkout, or for contactless (tap) transactions when merchant-choice routing is used.

Merchants in Australia may choose to surcharge customers for using a debit, prepaid or credit card. They must clearly display the surcharge amount at either the register or point of payment.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

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Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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