How do I request a mailed bank account statement?

You can download your statements free of charge from Macquarie Online Banking and the Macquarie Mobile Banking app.

If you prefer paper statements:

• Macquarie Cash Management Account customers can elect to have their hard copy statements mailed to them
• Macquarie Consolidator Cash Account customers can elect to have their hard copy statements mailed to them
• Macquarie Term Deposit customers receive complimentary paper statements as statements are not available online
• Paper statements aren't available for Macquarie Transaction and Savings Accounts.

If you’d like your bank account statements mailed to you:

1. Log into Macquarie Online Banking
2. Hover over your account in the account list
3. Select I want to
4. Select View account statements & reports in the menu drop-down
5. Ensure that your mailing details are up to date
6. Select Statement preferences on the right-hand side
7. Select Printed from the dropdown box and select Update statement preferences.

Alternatively, you can:

1. Select the account from the account list
2. Select I want to in the banner near your account product name (or account nickname)
3. Select View account statements & reports in the menu drop-down
4. Ensure that your mailing details are up to date
5. Select Statement preferences on the right-hand side
6. Select Printed from the dropdown box and select Update statement preferences.

If you’d like to request that a specific statement be mailed to you, please call us.

• Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday
• Macquarie Consolidator Cash Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday
• Macquarie Term Deposit: 1300 739 980 (+61 7 3233 8109), 8am to 7pm (Sydney time) Monday to Friday.