You'll need to notify your insurance provider of the accident and lodge a claim (claim is subject to approval by insurance provider). If at any point during your loan the vehicle is deemed to be a write-off, the loan will need to be finalised.

There may be a shortfall owing on your loan or lease after the insurance company has processed the claim. In this instance please contact us to make an arrangement for the shortfall in order to finalise the loan/lease.

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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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