If you’re unable to make an upcoming payment, please call us on 1300 368 908, 8am to 7pm (Sydney time) Monday to Friday, to make alternative arrangements. It's important to call us prior to the payment due date so we can stop the payment from being debited, as we can’t prevent payments from debiting on the day they're scheduled.

You may also email us at leasingcustomerservice@macquarie.com, however please ensure this is done at least 4-5 business days prior to the payment date to ensure there's sufficient time for us to get to your request.

Where you have had a life event such as loss of employment, medical condition or natural disaster which may impact your ability to meet your regular repayments or some other financial obligation under your loan or lease please contact the Financial Assistance team on 1300 368 908, 8am to 5pm (Sydney time) or email us at mcafleasingcare@macquarie.com to see how we can work together towards a solution for you.

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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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