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We’re here to help. Whether you have a question or need to solve a problem, you can find support tailored to your needs.
Visit our Help Centre for detailed answers to all your queries, or talk directly to our team online via chat in the Macquarie Mobile Banking app or Macquarie Online Banking.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
Complaints
We're sorry to hear you're not satisfied with your experience. Please let us know about it and we'll look into it further.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you see a transaction that you don’t recognise on your account, or if you suspect there has been any fraudulent activity on your account, let us know as soon as possible by calling +61 2 8550 5666, 24/7.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666, 24/7.
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Other ways to get in touch
If you need to talk to us on the phone, call +61 2 8550 5666. Our team is available from Monday to Friday, 9am to 5pm (Sydney time).
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Missed or unable to make your home loan repayments
I am experiencing financial difficulty; how can I apply for financial assistance?
What support documents are required when applying for financial assistance?
What other support is available for managing my loan and repayments?
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Existing customers can contact us via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 9am to 5pm (Sydney time).
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Apply for a new loan
To apply with a broker, please contact your broker.
To apply directly with Macquarie, the fastest way is to apply online. Alternatively you can request a call back from one of our home loan experts by visiting macquarie.com.au/home-loans.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Check your application status
If your application was submitted by a broker, please contact your broker.
If you submitted your application with Macquarie directly, please contact your lending specialist.
Popular support topics
Missed or unable to make your home loan repayments
I am experiencing financial difficulty; how can I apply for financial assistance?
What support documents are required when apply for financial assistance?
What other support is available for managing my loan and repayments?
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Message us on chat
Existing customers can contact us via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 9am to 5pm (Sydney time).
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Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
Private banking
If you’re an existing Private Bank client, you can contact your banker or client service associate for support.
If you’re a new client you can call us on 1800 789 789 Monday to Friday, 8:30am to 5:30pm (Sydney time).
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Other ways to get in touch
For new to Business Bank enquiries, you can request a call.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team is available from Monday to Friday, 8am to 8pm (Sydney time). Queries via chat submitted outside these hours will be responded to the following business day.
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Message us on chat
Please log in to Adviser Online to reach our team of experts via live chat. Our team is available from Monday to Friday, 8am to 7pm (Sydney time).
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Other ways to get in touch
For all other enquiries, you can email us at careers@macquarie.com.
Corporate enquiries
For media enquiries, you can call us on +61 2 8232 2336 or email us at MediaANZ@macquarie.com.
ASIC Reference Checking
For enquiries related to ASIC Reference Checking and Information Sharing Protocol, you can email us at HRServicedesk@macquarie.com.
Find answers on Help Centre
Here you'll find FAQs and help and support to manage your account.
Message us on chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays).
Resolve a complaint
We’re sorry to hear you’re not satisfied with your experience – your feedback is important to us.
Accessibility options
If you are deaf, hard of hearing, or find it difficult speaking on the phone, you can reach us through the following options:
Live Chat
Live chat is a real-time, two-way communication channel, that allows you to connect with one of our consultants quickly and conveniently, without the need to call.
Visit How to use live chat for more information.
National Relay Service (NRS)
The NRS is an Australia-wide government initiative which offers relay call options.
Visit the National Relay Service website to find out more.
You'll also need to provide the NRS with the relevant Macquarie phone number (+61 2 8550 5666) for the NRS to connect you through to.