Ordering a replacement card

You can order a replacement debit or credit card in Macquarie Online Banking or the Macquarie Mobile Banking app by following the instructions below (for credit card replacements, this can only be done by the primary cardholder).

1. Select your card account from the account list
2. Select I want to
3. Select Manage card
4. Select Replace card
5. Select the reason why you require a replacement card
   • If your card is lost or stolen, enter a date
6. Confirm the address for the replacement card to be sent to
7. Select Request card.

Note, we're unable to accept card replacement requests over the phone.

If you’re unable to order a replacement debit or credit card through Macquarie Online Banking or the Macquarie Mobile Banking app, contact us via chat to request a card replacement.

If you're unable to chat with us, you'll need to complete the Card Replacement Request form and email the form to macquariecards@macquarie.com.

Please submit this form using the email address registered to your account.

Here’s what you need to know if your credit or debit card will soon expire:

• Your card will continue to work until the end of the expiry month.
• We’ll send you a new card to the address registered to your account, typically 2 to 4 weeks before your current card expires. We won't automatically reissue cards that haven't been recently used.
• You’ll receive a notification in Macquarie Online Banking and the Macquarie Mobile Banking app when your new card is on its way. You can also see when your card has been dispatched by going to ‘I want to...’ and selecting ‘Manage card’.
• If your new card hasn’t arrived within 10 business days of receiving the notification, please check your contact information in Macquarie Online Banking or the Macquarie Mobile Banking app, then order a replacement card online.
• If your old card was already added to Apple Pay or Google Pay, your replacement card will be automatically updated, so you can continue transacting without waiting for your physical card to arrive.