Ordering a replacement card

You can order a replacement debit or credit card in Macquarie Online Banking or the Macquarie Mobile Banking app by following the instructions below:

1. Select your card account from the account list
2. Select I want to
3. Select Manage card
4. Select Replace card
5. Select the reason why you require a replacement card
   • If your card is lost or stolen, enter a date
6. Confirm the address for the replacement card to be sent to
7. Select Request card.

You can expect to receive your replacement card within 5 to 10 business days from the date of your request. 

For more information on how to activate your card, see Activating your new or replacement card.

Your new card will automatically be added to Apply or Google Pay if your old card was already there.

If you’re unable to order a replacement debit or credit card through Macquarie Online Banking or the Macquarie Mobile Banking app,  contact us via chat to request a card replacement. We're unable to process card replacement requests received over the phone or from an additional credit cardholder.

If you are unable to chat with us, you'll need to complete the Card Replacement Request form and email the form to:

• transact@macquarie.com for Transaction and Offset Account requests, or 
• macquariecards@macquarie.com for credit card requests.

Please use your email address and contact information registered to your account or your request will be delayed.

Additional credit cardholders

If you're an additional cardholder, you will need the primary cardholder to request a replacement card for you via chat or the Card Replacement Request form.