Activating your new or replacement card

You can activate your new or replacement credit or debit card in Macquarie Online Banking or the Macquarie Mobile Banking app by following the instructions below:

As soon as your card is activated, you can start using the physical card to make purchases.

1. Select your card account from the account list
2. Select I want to
3. Select Manage Card
4. Select Activate Card
5. Enter the CVV from the back of your card
6. Select Activate
7. Verify your request using Macquarie Authenticator on your device, or the SMS safe code sent to your mobile
8. Enter your PIN (or skip this step if you'd prefer to set it later).

As soon as your card is activated, you can start using the physical card to make purchases. You may need to update any existing direct debits with your new card details.

For new credit cards, you need to activate it within 90 days of approval. Otherwise, we may ask you for further information to confirm that your personal and financial situation hasn’t changed before allowing you to activate your card, or cancel your card and/or account.

For replacement credit cards, you need to activate your card within 13 months of receiving it. Otherwise, we may cancel your card and/or account.

If you’re having trouble activating your card, please ensure: 

• you’ve logged in using the Macquarie ID provided in the welcome email for the account linked to your card. If you have more than one Macquarie ID, see how to merge multiple Macquarie IDs into one.
• your personal details are up to date, including your mobile phone number, and 
• you’re using the latest version of the Macquarie Mobile Banking app.

For credit cards, the primary cardholder must activate their card before the additional cardholder can activate their card. Once the primary cardholder has activated their card, the additional cardholder must follow the same process to activate their card.