Important Changes to the Woolworths Credit Card

Macquarie has been the issuer of Woolworths credit cards, including your card, for the past eight years. After careful consideration, we've decided to move Woolworths Credit Card customers to a Macquarie Credit Card account, as Macquarie will no longer be offering Woolworths Credit Cards.

Keeping in touch with you

We’ve outlined below the key dates and next steps you can expect.

• In April 2023, we sent you a communication by email or letter informing you that:
  • Macquarie Bank (the issuer of Woolworths credit cards) made the decision to no longer offer Woolworths credit cards.
  • Your Woolworths credit card account will move to a Macquarie Platinum credit card account.
• From late May to mid-June 2023, you’ll receive a follow up communication by either email or letter with the specific date your account will be moving to a Macquarie credit card account, at least 30 days prior to the move (reminder communication). Your move date will be unique to you, and we will be unable to move your account earlier or later.
• From June to August 2023, your Woolworths credit card account moves to a Macquarie Platinum credit card account. As your account has been inactive for over 13 months with an outstanding balance and/or your credit card is blocked for use, a new Macquarie credit card will not be issued to you or your additional cardholders.
• Any existing payment arrangement will not be impacted and will continue as it does today. You'll need to continue to make regular payments towards your account in accordance with your credit card contract.

I do not agree with these changes

If you don’t agree to these changes, please pay your outstanding balance and close your Woolworths credit card account by 21 June 2023.

If your account remains open by this date it will automatically move to a Macquarie credit card account.

Close your Woolworths credit card account

Prior to closing your account, please pay your outstanding balance and ensure any direct debits have been redirected.

To close your account via the Woolworths Credit Card Online portal:

• Log in at login.woolworthsmoney.com.au
• Click on your credit card account
• Select 'account details' at the top of the screen
• Select 'close account' and follow the prompts

On your move date outlined in your reminder communication from us, your Woolworths credit card account will be moved to a Macquarie credit card account. As your account has been inactive for over 13 months and/or your credit card is blocked for use, we won’t issue you or any additional cardholder with a new Macquarie credit card.

You'll need to continue to make regular payments towards your account in accordance with your credit card contract. Any existing payment arrangement or agreement is not impacted.

Your Woolworths credit card will stop working

If you currently have an active Woolworths credit card, it will stop working from the date your account is moved to a Macquarie Credit Card account (outlined in your reminder communication).

Financial assistance

We understand that at times, our clients may experience financial difficulty and require temporary financial assistance. Where you feel you may not be able to meet your regular repayments or some other financial obligation under your credit card contract(s), please contact us on 1800 674 922 to see how we can work together to find a solution for you.

Repayments

From the date your account moves to a Macquarie credit card account (outlined in your latest correspondence), you can continue to make BPAY repayments towards your new Macquarie account using the same Woolworths credit card biller and reference number.

Making repayments and accessing the Woolworths Credit Card Online portal

Until your account is moved to a Macquarie Credit Card account (date outlined in your reminder communication), you can continue to make repayments and access your Woolworths Credit Card online via the Woolworths Credit Card Online portal. On the date your account is moved to a Macquarie account, your Woolworths Credit Card Online access will no longer be available, and you’ll be able to access your account via Macquarie Online Banking.

Qantas Points on my Woolworths Qantas Platinum credit card account

If you have a Woolworths Qantas Platinum credit card, any accrued Qantas Points remaining on your account on the date your account is moved to a Macquarie credit card account, will be automatically transferred to your Qantas Frequent Flyer (QFF) account. This transfer of points will occur within 40 days of your move date.

Woolworths credit card points on my Woolworths Everyday Credit Card or Woolworths Everyday Platinum Credit Card account

If you have a Woolworths Everyday Credit Card or a Woolworths Everyday Platinum Credit Card, any accrued credit card points remaining on your account on the date your account is moved to a Macquarie credit card account will automatically be converted into a Woolworths eGift Shopping card and sent to the email address we have on file for your account.

Allow up to 30 business days after your account has been moved to a Macquarie account, to receive your Woolworths eGift shopping card via email.

I can see a Woolworths credit card and a Macquarie credit card on Macquarie Online Banking

If you can see both your old Woolworths credit card account and your new Macquarie credit card account when you log in to Macquarie Online Banking, your Woolworths account may not have completed its move to a Macquarie credit card account. Please disregard your new and old accounts and log out of online banking. Please allow 48 hours and try logging in again. You’ll know the move is complete when you’re able to successfully login and only your new Macquarie credit card account appears on your dashboard.

There’ll be no changes to your Everyday Rewards account, and you can continue to collect Everyday Rewards points by scanning your Everyday Rewards barcode or your digital card in the Everyday Rewards app. See the Everyday Rewards terms and conditions for more information.

Get an Everyday Rewards card

If you would like to have a Woolworths Everyday Rewards Card, you can order it online by following these instructions:

1. Log in to your account (if you are unable to login to your account, see instructions below)
2. Select 'My Account' in the top right corner, then 'Cards & accounts'
3. Scroll to 'Order a new card'
4. Select your Everyday Rewards Card number and the reason for replacement
5. Follow the prompts.

Please allow 7-10 business days for your replacement card to arrive. Please ensure your contact details are up to date, including correct mailing addresses by logging onto Woolworths credit card online at login.woolworthsmoney.com.au If it hasn't arrived after this time, please contact us.

If you wish to add your Everyday Rewards Card directly to your phone through your digital wallet or the Everyday Rewards app, you can do so by:

• Download the Everyday Rewards app
• Add your Everyday Rewards Card to Apple Wallet
• Add your Everyday Rewards Card to Google Pay

If you add your Everyday Rewards Card to your digital wallet or to the Everyday Rewards app, you can continue collecting Everyday Rewards immediately.

Woolworths Shopping Card

On the date outlined in your reminder communication, when you’ve moved to a Macquarie Credit Card account, any Woolworths credit card points remaining on your account, will automatically be converted into a Woolworths eGift Shopping card, and sent to the email address we have on file for your account.

Please ensure your credit card account contact details are up to date, including correct email and mailing addresses by logging onto Woolworths credit card online at login.woolworthsmoney.com.au

10% off grocery shop once a month

Up until the 30 September 2023, you will have access to the 10% off your grocery shop once a month at Woolworths Supermarket by scanning the Everyday Rewards barcode on the back of your Woolworths Credit Card.

Repaying your credit card in-store at Woolworths

From 1 August 2023, you’ll no longer be able to repay your Woolworths credit card in-store at Woolworths Supermarkets or Big W.

Woolworths insurances discounts

From 1 September 2023, you’ll no longer be able to receive discounts on Everyday car, home or pet insurance policies as a Woolworths credit card holder.  

Travel insurance

If your Woolworths credit card account includes travel insurance, you’ll be covered by your existing Woolworths insurance policy until your Woolworths credit card account moves to a Macquarie Platinum credit card account. From the move date (specified in your reminder communication), you will be transferred to the Macquarie Platinum Travel Insurance Policy.

If your Woolworths credit card account does not include travel insurance, this will remain unchanged.

Card Repayment Insurance

If you have Card Repayment Insurance on your Woolworths credit card account, you’ll continue to be covered on the same policy, and you won’t need to do anything.

You’ll receive a follow up communication by either email or letter with the specific date your account will be moving to a Macquarie credit card account, at least 30 days prior to the move.

• If you do not wish to move to a Macquarie credit card account, please pay your outstanding balance, and close your Woolworths credit account by 21 June 2023. If your account remains open by this date it will automatically move to a Macquarie credit card account.
• Please check that your contact details are up to date. You can update your mailing address via Woolworths credit card online.
• You’ll not be charged an annual fee on your Macquarie credit card account going forward. This change applies to your next annual fee charge after your Woolworths Credit Card account is moved to a Macquarie Credit Card account (date outlined in your reminder communication).

What to expect on your move date:

Credit Card Rewards program

If you or any additional cardholders currently have an active Woolworths credit card, this will stop working. Your Woolworths credit card rewards program or Qantas Points rewards program will also end.

Woolworths Everyday Rewards

There will be no changes to your Everyday Rewards account, and you can continue to collect Everyday Rewards points.

Woolworths Credit Card Benefit - 10% Off Your Groceries

Up until 30 September 2023, you’ll have access to the 10% off your grocery shop once a month at Woolworths Supermarket by using the same Everyday Rewards Number which is printed on the back of your Woolworths credit card. Terms and Conditions apply.

Online and Mobile Banking

You’ll be able to access your new account via Macquarie Online Banking and your Woolworths credit card online portal access will no longer be available. You can use your existing Woolworths Login ID and password to log in to Macquarie Online Banking. When you log in to Macquarie Online Banking for the first time, you accept the Macquarie Electronic Banking Terms and Conditions.

Your Woolworths credit card will no longer be available on the Woolworths Money app. You’ll be able to access your credit card account via Macquarie Mobile Banking app.

You will be unable to obtain an additional cardholder, make payments from your account, activate a card, or process a balance transfer to your account. Although this may appear as an option on Macquarie Online Banking, please disregard it as you will not be eligible.

Repayments

You can continue to make BPAY repayments towards your new Macquarie account using the same Woolworths credit card biller and reference number.

Any existing direct debit arrangements to pay your Woolworths credit card account balance, will automatically apply to pay your new Macquarie credit card account.

From 1 August 2023, you’ll no longer be able to make a repayment to your Woolworths credit card in-store at Woolworths Supermarkets or BIG W.

Travel Insurance

If your Woolworths credit card account includes travel insurance, you’ll be transferred to the Macquarie Platinum Card Insurance Policy.

If your Woolworths credit card account does not include travel insurance, this will remain unchanged.

Terms and conditions

The Macquarie Conditions of Use will replace your existing Woolworths Conditions of Use.

How to log in to Macquarie Online Banking

To view your Macquarie credit card account online, you’ll be able to access your account via Macquarie Online Banking or by downloading the Macquarie Mobile Banking app. You can attempt to login within 48 hours from your move date, however if your move is not yet finished, please allow up to 5 business days from your move date.

To log in, you can continue to use your existing Woolworths login details. Your Woolworths Login ID will be your new Macquarie ID and you can use your existing password to access both the Macquarie Online Banking and Macquarie Mobile Banking app.

When you log in to Macquarie Online Banking for the first time, you accept the Macquarie Electronic Banking Terms and Conditions.

My Macquarie ID

Your Woolworths Login ID will be your new Macquarie ID. If you have a registered username, you can also enter your username as your Macquarie ID.

I have forgotten my Woolworths Login ID or password

If you have forgotten your Woolworths Login ID or password, click the ‘Forgot log in details?’ link on the login portal and follow the prompts to update your details.

You can access your account via Macquarie Online Banking or by downloading the Macquarie Mobile Banking app.

Accessing the Macquarie Mobile Banking app

You can download the Macquarie Mobile Banking app by searching ‘Macquarie Mobile Banking’ in the Apple Store or Google Play Store.

Macquarie Authenticator

Macquarie Authenticator is Macquarie’s most secure verification method. It’s a mobile app that sends you actionable push notifications instead of SMS when you’re prompted to verify certain transactions and account changes when using both Macquarie Online Banking and the Macquarie Mobile Banking app.

The Macquarie Authenticator app is available for Apple iOS and Android devices and is free to download from your app store – just search for Macquarie Authenticator. Once you’ve downloaded the app, follow the on-screen prompts to link your Macquarie ID.

You can learn how to Set up Macquarie Authenticator.

I am unable to log into Macquarie Online Banking on the date my account was supposed to move to Macquarie

If you are unable to log into Macquarie Online Banking within 48 hours from your move date, this means that your move is not yet complete. Please allow up to 5 business days from the move date for the move to be completed. If you experience any delays in accessing your accounts online once your account has moved to a Macquarie credit card, you can continue to make purchases on your Woolworths credit card, and you’ll begin earning Macquarie Rewards on eligible purchases.

Please continue to try logging into Macquarie Online Banking. You’ll know the move is complete when you’re able to successfully login and your new Macquarie credit card account appears on your dashboard.

I can’t see my new Macquarie credit card account when I log into Macquarie Online Banking on the date my account was supposed to move to Macquarie

If you cannot see your new Macquarie credit card account on Macquarie Online Banking, this means your move is not yet completed. Please allow up to 5 business days for the move to complete. If you experience any delays in accessing your accounts online once your account has moved to a Macquarie credit card, you can continue to make purchases on your Woolworths credit card, and you’ll begin earning Macquarie Rewards on eligible purchases.

Please continue to try logging in until you see your new Macquarie credit account appear on your dashboard.

I can’t log into Macquarie Online Banking using my Woolworths Login ID and password

If you can’t log into Macquarie Online Banking for the first time using your username and password, please try using your Macquarie Access Code (MAC) and password.

If you don’t know what your MAC is, please click ‘Forgot log in details?’ and follow the prompts to retrieve your MAC to your email address.

My existing Consumer Data Right consent arrangements that I have in place on my Woolworths credit card account

From the date your Woolworths credit card account is moved to a Macquarie credit card account, any active authorisations that share your consumer data with accredited data recipients will continue under your rebranded Macquarie credit card account. Your data sharing preferences can be managed via Macquarie Online Banking or the Macquarie Mobile Banking App.

Annual Fees

You’ll not be charged an annual fee on your Macquarie credit card account going forward. This change applies to your next annual fee charge after your Woolworths Credit Card account is moved to a Macquarie Credit Card account (date outlined in your reminder communication).

Receiving a Macquarie credit card

As your account has been inactive for over 13 months with an outstanding balance and/or your credit card is blocked for use, a new Macquarie credit card will not be issued to you or any of your additional cardholders.

Macquarie Terms and Conditions

Your new Macquarie Terms and Conditions documents can be found below. You can also view them at any time via Macquarie Online Banking or the Macquarie website.

If your Woolworths credit card account includes travel insurance, you’ll be covered by your existing Woolworths insurance policy until your Woolworths credit card account moves to a Macquarie Platinum credit card account. From the move date (specified in your reminder communication), you will be transferred to the Macquarie Platinum Travel Insurance Policy.

If your Woolworths credit card account does not include travel insurance, this will remain unchanged.