When you’re making a purchase online with a Macquarie credit card, you may receive a pop-up on screen – this is a security measure in place to verify that you are the legitimate cardholder making the transaction. If this happens, follow the prompts on the screen to receive an SMS verification message to the mobile number on file containing a ‘One Time Password’.

It’s important you ensure your contact details are kept up to date in your account. To change your mobile number please get in touch with one of our consultants using live chat.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.