If your Macquarie credit card has been replaced (e.g. due to it being lost, stolen or expired) a refund can still be processed by a merchant to the old card used to make the purchase. This refund may take a little longer to be processed, however it will appear against your replacement card automatically and you won't be required to take any further action. The refund will appear as a credit on your transaction list in your mobile banking app, online, and on your statement.
How do I get a refund to an old credit card?
Can I get a refund if my credit card has been closed?
If your card has been closed and you’re expecting a refund to come back onto this card, please get in touch with one of our consultants using live chat and we can assist.
Related articles
-
Adding an additional credit card holder -
Verifying online purchases made with your credit and debit card -
Close your credit card
Search Help Centre
Input search
Start a chat
Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)
Experiencing financial difficulty?
Please get in touch as soon as possible so we can work together to find the right solution for you.
Resolve a complaint
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.