How do I verify online purchases?

When you’re making a purchase online with a Macquarie credit or debit card, you may receive a pop-up on screen – this is a security measure in place to verify that you are the legitimate cardholder making the transaction. If this happens, follow the prompts on the screen to verify yourself using Macquarie Authenticator. Find out more about how to Approve or deny using Macquarie Authenticator.  

If you have don't have Macquarie Authenticator, you will receive an SMS verification message to the mobile number on file containing a Secure Code.

It’s important you ensure your contact details are kept up to date in your account. To change your mobile number please refer to Viewing or updating your details.

How can I verify purchases if I'm overseas?

If you are travelling overseas, we recommend you download Macquarie Authenticator to receive verifications instead of relying on SMS verification. Macquarie Authenticator app will allow you to approve or deny transactions or account changes made from your account by you or your financial adviser, even if you don’t have an internet connection.

It’s important that you also notify us about overseas travel to minimise any disruption to being able to make payments using your card.

Start a chat

Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.