How do I verify online purchases?

When you’re making a purchase online with a Macquarie credit or debit card, you may receive a pop-up on screen – this is a security measure in place to verify that you are the legitimate cardholder making the transaction. This applies to merchants who are 3D Secure (3DS) enabled. Follow the on-screen prompts to verify your identity using Macquarie Authenticator. Find out more about how to Approve or deny using Macquarie Authenticator.  

If you don't have Macquarie Authenticator, a secure code will be sent to your registered mobile number via SMS. Please note: The delivery of SMS notifications to international numbers is not guaranteed. We recommend using an Australian mobile number.

It’s important you ensure your contact details are kept up to date in your account. To change your mobile number please refer to Viewing or updating your details.

How can I verify purchases if I'm overseas?

If you are travelling overseas, we recommend you download Macquarie Authenticator to receive verifications instead of relying on SMS verification. Macquarie Authenticator app will allow you to approve or deny transactions or account changes made from your account by you or your financial adviser, even if you don’t have an internet connection.

It’s important that you also notify us about overseas travel to minimise any disruption to being able to make payments using your card.

Related articles

Search Help Centre

Input search

    Chat with us

    You can contact us anytime via Q in the Macquarie Mobile Banking app or Macquarie Online Banking.
     

    Log in
    Discover Q

    Experiencing financial difficulty?

    Please get in touch as soon as possible so we can work together to find the right solution for you.

    Get financial assistance

    Resolve a complaint

    Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

    Find out more
    Download Macquarie App

    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

    Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

    Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

    © Macquarie Group Limited