Improving your banking security

To keep your online banking activities as secure as possible, we recommend the following:

1. Download the Macquarie Mobile Banking app
2. Set up the Macquarie Authenticator app
3. Enable push notifications
4. Ensure you’re using the legitimate Macquarie website and mobile banking app
5. Check your online banking security level and upgrade from ‘enhanced’ to ‘ultimate’
6. Use a trusted browser on your computer.

There are two different levels of security that all Macquarie electronic banking customers can choose from.

To select or to update which level of security you’d like to hold for your Macquarie account/s, go to the settings option in online banking or on the Macquarie Mobile Banking app.

Our two levels of security are:

• Enhanced level
• Ultimate level (recommended)

Enhanced level

With enhanced security, you’ll need multi-factor authentication for: 

• log ins to browsers on devices you haven't used to access Macquarie Online Banking before
• sensitive account detail changes
• certain financial transactions.

Ultimate level (recommended)

This is the highest level of security. With ultimate security you’ll need multi-factor authentication for:

• log ins to all browsers 
• sensitive account detail changes
• all financial transactions via Macquarie Online Banking and the Macquarie Mobile Banking app
• online card purchases through a 3DS enabled merchant
• display of debit and credit card credentials

With Ultimate security you can also:

• view the location of successful and unsuccessful logins
• monitor the location of certain account activity such as browser trusting and connected devices.

To select or to update which level of security you’d like for your Macquarie account/s, go to the settings option in online banking or on the Macquarie Mobile Banking app.

Macquarie Online Banking

1. Select the settings icon from the side menu, or first click on the menu icon in top left-hand corner to display the side menu
2. Select Security settings
3. Select Security step-up.

Macquarie Mobile Banking app 

1. Select the menu icon in the icon bar from the bottom right corner
2. Select Security
3. Select Security step-up.

When you trust a browser, it means your device recognises the webpage. For Macquarie Online Banking, if you have Enhanced Security Level, you won't need to do multi-factor authentication (MFA) on your next login. But if you're on Ultimate Security Level, you'll still need to complete MFA every time you log in, even if you've trusted the browser.

To help safeguard your personal and financial information, follow these basic security practices:

• Use strong device security
• Regularly update your device and backup your data
• Be cautious with communications

Malware, which includes software like viruses and key loggers, are designed to conduct malicious activity on your devices and affect your digital experience.  There are steps you can take to protect your computer and mobile from viruses and malware:

Avoid suspicious links and attachments

• Don't click on suspicious links and attachments in emails and messages.
• Clear your browser and data history to remove suspicious links.

Only authorise Authenticator on your own devices

• Don’t authorise or register the Authenticator app for any devices that are not your own.
• Ensure the device that you are authorising, is in your possession.
• When authorising a new device, read through the questions prompted on the screen before proceeding and check the device name and model against your own device.

Use secure Wi-Fi networks

• Use protected Wi-Fi or a VPN.
• Change your router's default password to prevent unauthorised access.

Keep passwords secure

• Use a password generator to create strong passwords for your apps and devices.
• And remember to use different passwords for each of your logins, change them regularly and enable two-factor authentication.

Update your apps and operating system

• Regularly update your mobile apps and device operating system to get the latest security features.
• Operating system updates can fix bugs and patch vulnerabilities.

Download from trusted Sources

• Only download software and apps from official and reputable sources, such as the official app stores or the developer’s website. 

Use antivirus software

• Install reliable antivirus software for your computer. Antivirus software is designed to detect, prevent and remove malware.  

Don't jailbreak your mobile

• Accessing the root file system of your mobile and making changes to the system can prevent necessary updates from being installed.

If you think you’ve got malware on your devices, you should run a scan using your antivirus software. Depending on the type of malware on your device, you may need to disconnect from the internet and seek help from an IT professional to remove it.

Notify us if you have malware on your device by contacting us via live chat between  Monday to Friday, 9am to 5pm Sydney time (excluding public holidays) or call back on 02 8550 5666 (+61 2 8550 5666 if calling from overseas) for out of business hours. We can lock your account in case the malware gained any sensitive financial information from you.