What you can do

We always work hard to keep your money safe and there are things you can do to improve the security of your personal information.

Visit our Scams Hub

The Scams Hub helps you learn more about how to spot scams and protect yourself against them.

Reach 100% completion on your security setup

Your security set up will reach 100% completion when you’ve completed the following actions:

  1. Upgrade your security level from to Enhanced to Ultimate.
  2. Trust a familiar browser on your computer that you feel secure accessing your Macquarie Online Banking with.
  3. Download our Macquarie Mobile Banking app and enable push notifications
  4. Download our Macquarie Authenticator app and enable push notifications.

You can check and update your banking security in Security settings.

In Macquarie Online Banking:

  1. Select the Cog menu at the bottom of left-hand menu
  2. Select Security.

In the Macquarie Mobile Banking app:

  1. Select the menu icon in the icon bar from the bottom right corner
  2. Select Security.

Check you’re using the real Macquarie website and Macquarie Mobile Banking app

Our digital tools are designed make managing your money simple and convenient while keeping your personal information secure. Follow the steps below to make sure you’re using the real Macquarie website and app.

Macquarie Online Banking

  • If you’re ever in doubt, type out the address in full www.macquarie.com.au
    • Macquarie.com will lead you to the Macquarie Group site
  • Our site has secured status recognised by all major browsers. Look for the green padlock in your browser next to the address bar to verify it
  • Our site will never ask you to directly enter your credit card or bank account information into it.

Macquarie Mobile Banking app

The Macquarie Mobile Banking app is available on your app store:


All our apps are published by Macquarie Bank Limited – if you see something purporting to be Macquarie from another publisher, don’t download it.

Contact us if you suspect a breach

If you suspect an incidence of fraud or a data breach, please follow these steps immediately.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.