We always work hard to keep your money safe and there are things you can do to improve the security of your personal information.
We always work hard to keep your money safe and there are things you can do to improve the security of your personal information.
The Scams Hub helps you learn more about how to spot scams and protect yourself against them.
Your security set up will reach 100% completion when you’ve completed the following actions:
You can check and update your banking security in Security settings.
In Macquarie Online Banking:
In the Macquarie Mobile Banking app:
Our digital tools are designed make managing your money simple and convenient while keeping your personal information secure. Follow the steps below to make sure you’re using the real Macquarie website and app.
The Macquarie Mobile Banking app is available on your app store:
All our apps are published by Macquarie Bank Limited – if you see something purporting to be Macquarie from another publisher, don’t download it.
Voice ID is a secure method that lets you use your voice to verify your identity when you call us. This streamlines the identification process making it faster and safer for you.
Voice ID is not a recording of your voice. Your voice print is a numeric sequence representing your unique voice. It’s captured and stored in a secure location using industry-leading encryption methods. Importantly, your voice print can’t be played back and can’t be used to reverse engineer your voice.
The next time you call us, you’ll be given the option to enrol in Voice ID. Setting up Voice ID won’t make your call any longer. During the call we’ll record you speaking to capture the distinct unique characteristics of your voice in a voice print. We can then use your voice print to verify your identity the next time you call us.
If you suspect an incidence of fraud or a data breach, please follow these steps immediately.