Lost or stolen card

If your card is lost or stolen, please let us know right away and we’ll cancel your card to protect your account and send you a replacement card as quickly as possible. In most cases, your new card will arrive in 5-10 business days.

Once you’ve reported your card lost or stolen, the card will be locked and you won’t be able to use it for transactions until you receive and activate your new card. You will need to update your direct debits with your new card number. Any additional cardholders on your account can continue using their card.

You will need to add your new card to Apple Pay or Google Pay once you receive it.

Call us to report a lost or stolen card and order a new one on 133 174 (+61 2 8245 4470), 24/7.

Misplaced Debit Mastercard

If you misplace your Debit Mastercard or Visa credit card, you can apply a temporary lock on your card to protect your account. This prevents new payments being made on your card, and in some cases may result in existing direct debits or authorised payments to be declined. You’ll need to review all direct debits and authorised payments connected to the account. You can unlock your card at any time.

To place a temporary lock on your card in Macquarie Online Banking:
  1. Hover over your account in the account list
  2. Select I want to
  3. Select Lock card in the menu drop-down
  4. Toggle to Lock card.

Alternatively, you can:
  1. Select your account from the account list
  2. Select I want to in the banner near your account product name (or account nickname)
  3. Select Lock card in the menu drop-down
  4. Toggle to Lock card.

You can unlock your card by following the steps above and selecting Unlock card.

To place a temporary lock on your card in the Macquarie Mobile Banking app:
  1. Select your account from the account list
  2. Select the I want to button
  3. Select Lock card in the menu
  4. Select Lock on the pop-up message.
You can unlock your card by following the steps above and selecting Unlock card.

If your card is lost or stolen, please let us know right away and we’ll cancel your card to protect your account.

Damaged card


If you have a damaged card, please call us on 133 174 (+61 2 8245 4470), 24/7 and we can reorder you a new card.

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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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