Making credit card payments

If you elect to make a credit card repayment from your Macquarie Transaction Account, Macquarie Savings Account or Macquarie Offset Account:

• your credit card ‘Available’ amount will update immediately
• your ‘Balance’ will be updated on the next business day.

For repayments made from any other Macquarie bank accounts, including a Macquarie Cash Management Account (CMA):

• if you make the repayment before 5pm on a business day, your ‘Available’ and ‘Balance’ amounts will be updated on the next business day
• if you make the repayment after 5pm on a business day, or on a non-business day, your ‘Available’ and ‘Balance’ amounts will be updated in up to two business days.
  

If you pay your credit card via BPAY from one of your Macquarie bank accounts and:

• you make the repayment before 5pm on a business day, your ‘Available’ and ‘Balance’ amounts will be updated on the next business day
• you make the repayment after 5pm on a business day, or on a non-business day, your ‘Available’ and ‘Balance’ amounts will be updated in up to two business days. 

If you want to repay your credit card via BPAY from another bank, you’ll need to check with your other bank how long it will take to clear.

Note: You can’t use BPAY to pay your credit card from another credit card.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

We’ll typically process your direct debit request within 3 business days.

Once your request is processed, the timing of your requested payment instructions may vary.

• If your request was to update your bank account details, this will apply to your current statement cycle (as long as the request has been processed before your statement due date).
• If your request was to create a new direct debit or make a change to your existing payment option, this will apply from your next statement cycle.

Once your direct debit instructions have been set up, your next statement will show a message confirming that payment will be automatically debited from your bank account by the due date. Until you see this message, you’ll need to continue to make payment by any of the methods listed on your statement.

In Macquarie Online Banking, your ‘Available’ amount will be updated on the statement due date and your ‘Balance’ will be updated after two business days (e.g. if your statement due date is on Monday, your ‘Balance’ will be updated by Thursday).

Once we’ve processed your request, credit balance refunds are paid to you via Electronic Funds Transfer (EFT) and typically take 1–3 business days to arrive.

Delays may occur in processing a refund, for example due to the following reasons:

• We receive your Credit Balance Refund form outside business hours (e.g. weekends or public holidays)
• Additional information is needed to verify the refund.