Financial assistance is assessed on your individual needs and could include flexible payment arrangements, variations or a reduction or deferral of repayments for a short term. Common events that can contribute to needing financial assistance may include:
- injury or illness
- unemployment or reduction of income
- change in relationship
- family and domestic violence
- emergency events like natural disaster.
If you think you need financial assistance, you can reach out to us on the details below. We have a specialist team here to help discuss ways we can assist you.
We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.
Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.
We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.
Phone: 1800 674 922
We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.
Phone: 1300 368 908
Please contact your Relationship Manager or 1800 620 673, 8:30am to 6:30pm (Sydney time) Monday to Friday.
External Support Organisations
We also have information here about organisations that you might like to reach out to for some support.