If your personal or financial circumstances have recently changed and you’re having trouble making your loan repayments, we may be able to offer financial assistance.

Financial assistance is assessed on your individual needs and could include flexible payment arrangements, variations or a reduction or deferral of repayments for a short term. Common events that can contribute to needing financial assistance may include:
  • injury or illness
  • unemployment or reduction of income
  • change in relationship
  • family and domestic violence
  • emergency events like natural disaster.

If you think you need financial assistance, you can reach out to us on the details below. We have a specialist team here to help discuss ways we can assist you.

Home loans

We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.

Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Email: mortgageassist@macquarie.com

Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.

Credit cards

We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.

Phone: 1800 674 922
Email: customerassistance@macquarie.com

Car loans

We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.

Phone: 1300 368 908
Email: leasingcustomerservice@macquarie.com

Business Banking

Please contact your Relationship Manager or 1800 620 673, 8:30am to 6:30pm (Sydney time) Monday to Friday.

External Support Organisations
We also have information here about organisations that you might like to reach out to for some support.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

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