We’re aware that Macquarie’s name is being used by scammers to fraudulently solicit fake Term Deposit applications.

Below is information on how to correctly open a Macquarie Bank Term Deposit, with links to our current Term Deposit rates.

If you’ve been affected, please contact us by calling 133 174 (or for international locations +61 2 8245 4470) or by emailing scams@macquarie.com immediately.

How do I know if I am correctly opening a Macquarie Bank Term Deposit?

You can only open a Macquarie Bank Term Deposits by visiting macquarie.com.au/everyday-banking/term-deposits and clicking on ‘Apply now’. You won’t be asked to transfer funds to establish a Macquarie Bank Term Deposit, rather we will direct debit the account number that you provide to us in your Macquarie Bank Term Deposit application.

Alternatively, your adviser can apply for a Macquarie Bank Term Deposit by logging into our secure portal Adviser Online with their designated Macquarie ID and password. Once they have submitted an application on your behalf, you’ll receive an email to review your application and links to our Product Information Statement.

In both cases, you’ll be issued with a one-off secure PIN which is required to submit your application. If you have additional account holders, they will receive similar emails to review the application and accept our terms and conditions.

Our only offer documents consist of the following:
Can clients and advisers submit paper applications for a Macquarie Bank Term Deposit?

Yes.
  1. Clients can also submit paper applications to termdeposits@macquarie.com
  2. There are two types of paper applications which can be found online under the ‘Tools & resources’ section of the adviser Macquarie.com.au site
    1. Full application
    2. Replicate application
  3. We will send you an email as confirmation once your Term Deposit has been set up
  4. For our clients who don’t have an email address, we will issue a letter as confirmation
I think have opened a Term Deposit following instructions from the fraudster’s fake prospectus. What should I do?

If you suspect that you may have been affected by this scam, you should cease all contact with the party you’ve been communicating with and contact us immediately by calling 133 174 (for international locations +61 2 8245 4470) or by emailing scams@macquarie.com.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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