The client was using inefficient software and banking platforms to run his residential real estate and strata businesses. He needed a better way to manage payments so he could improve the service to his customers, reduce costs and win new business.
Significant staff time and resources were being spent manually entering large volumes of payment data and processing receipts, which was constraining the client’s ability to grow his business. The client needed to upgrade his IT systems with software solutions that better suited his business needs.
The Macquarie difference
With an extensive understanding of the real estate and strata markets, Macquarie had already developed a suite of products to help property and strata managers.
Macquarie worked with it's business diagnostic team to:
- understand the client's business process needs
- identify the right technology for the client
- improve the efficiency of the client's business.
Macquarie assessed that the client needed to manage his trust accounts and banking differently. He also required a payment system to manage the large volume of payments from his residential and strata clients.