Macquarie Electronic Banking Terms and Conditions

These Terms and Conditions apply to your use of Electronic Banking. The various components of Electronic Banking are provided for certain Macquarie accounts by MBL if stated in the relevant Account Terms and Conditions.

Each Authorised User will be given the opportunity to review and accept these Terms and Conditions upon first using Electronic Banking. Additionally, please note:

• the first use of any Access Method in connection with an Account will constitute the Account holder’s agreement to these Terms and Conditions; and
• the first Authorised User to accept these Terms and Conditions does so on behalf of all Account holders (unless already accepted prior) – this also applies to any updates made to the Terms and Conditions from time to time.

If there are any inconsistencies between these Terms and Conditions and any Account Terms and Conditions, these Terms and Conditions will prevail. Except where stated otherwise, information available from hyperlinks in these terms and conditions are for information only and do not form part of these terms and conditions.

ePayments Code

The ePayments Code (Code) is an industry code administered by the Australian Securities and Investments Commission (ASIC). The Code regulates electronic payments, including ATM, EFTPOS and card transactions, online payments, internet (online) and mobile banking, telephone banking, direct debits and BPAY. It applies in addition to other regulatory and licensing requirements that apply to us. The Code does not apply to products designed and established primarily for business purposes.

From the date of our adoption of the Code we will comply with the Code in relation to transactions which are governed by it.

Access

You must have a mobile phone number in order to transact on Electronic Banking.

For information on how to register for, log into and use Electronic Banking, please visit our Help Centre.

Authorised Users

Subject to the Account Terms and Conditions and completion of the applicable on-boarding and identification requirements, you may nominate another person to have access to your Account(s) by completing the appropriate form. Depending on the type of authority you have selected, Authorised Users may be able to view, or both view and transact on, your Accounts through Electronic Banking, using their own Macquarie ID and Password, TPIN or (where enabled) Biometric Data stored on their Device.

You must ensure that Authorised Users comply with these Terms and Conditions where they apply to them. You will be liable for any transaction made by an Authorised User within the authority you give to them. Wherever “You” is used throughout these Terms and Conditions the relevant obligation or requirement also applies to any Authorised Users, as the context requires.

You may cancel the authority of an Authorised User by giving us notice in accordance with your Account signing instructions.

Telephone Banking

Telephone Banking is a service which enables you or an Authorised User to access and/or transact on certain Accounts using a touch tone telephone. To access Telephone Banking you need a Macquarie ID and a TPIN, and you need to call 133 275.

For Macquarie Cash Management Accounts you may be able to:

• access account balance and transaction history (the five most recent transactions);
• pay bills using BPAY; and
• make a Pay Anyone Payment to a Nominated Account

Please note - In accordance with recent notices and announcements that we’re provided to impacted customers, Telephone Banking may not be available from 1 March 2024 and no new TPINs can be registered against your Macquarie ID before then.

You have various means of accessing your Account, making and authorising transactions – i.e., Passcodes, Devices and (where available) Payment Cards, Card Details and digital wallets. Maintaining secrecy and security of all these things is very important, as whoever has access to them may be able to perform transactions on your Account.

These requirements are designed to help keep your Passcodes, Payment Cards, Card Details and Devices secure. By following these requirements, you can assist in preventing unauthorised transactions on your Account. Your liability for unauthorised transactions is determined under section 4.

Failure to observe these requirements may mean that you are liable for losses caused by unauthorised transactions.

2.1 Inform us of any security compromise ASAP

You or any Authorised User must inform us as soon as you become aware of any Passcode, Device, Payment Card or Card Details having potentially been misused, lost or stolen, had their security breached, or you otherwise suspect the security or secrecy of them may be compromised.

You can contact us 24 hours a day, seven days a week using the details provided on your Payment Card or Device (if applicable) or by calling us on 13 31 74.

You must give us any information that you or any Authorised User has or can reasonably obtain regarding the loss, misuse, theft or other compromising circumstance.

If the compromise relates to a Payment Card you can also use Electronic Banking to block your card from performing any further transactions.

2.2 Keep your payment cards and card details secure

To protect your Payment Card and Card Details, you must:

• not give your Card Details to any other person unless you want to make a payment to them
• not permit any other person to use your Payment Card, or to add it to their Device
• take all reasonable steps to protect your Payment Card from loss or theft
• minimise the risk of losing your Payment Card or Device or allowing your Payment Card or Device to be used by someone else, for instance by keeping your Payment Card or Device in sight when making a transaction
• ensure that you immediately retrieve your Payment Card or Device (and receipt, if any) after making a payment, including from an ATM
• report any loss, theft or misuse of your Payment Card or Card Details in accordance with section 2.1
• use care not to display your Payment Card or Card Details to anyone – such as by posting an image of the front or back of your card with its details visible on an internet forum, blog or a public place; or being mindful when out in public and in view of street cameras, and
• use care to prevent anyone from seeing your Card Details when you use them to make a payment.

2.3 Keep your devices secure

You must take all reasonable steps to protect the security of your Devices – e.g. computers, mobile phones, tablets, watches or any other device which can access Electronic Banking.

Reasonable steps include:

• protecting your Devices from viruses
• not maintaining or automating passwords within your Device;
• setting screen locks, strong passwords and ensuring that others do not have access to the use of your Device; and
• logging out from Electronic Banking at the end of each session.

If you wish to use Biometric Data to access your Device or Electronic Banking, or to make payments using a digital wallet, you must ensure that no other person’s Biometric Data is stored on the Device. If someone else’s Biometric Data can be used to access your Device, that person may be able to view your Account(s) and perform transactions. Subject to clause 4.2(a), we will treat as authorised, and you will be responsible for, any transactions performed using the Biometric Data of someone else that has been used to access the Device. This is particularly important for cases of ‘friendly fraud’ – i.e. people or children who you allow to access your Device, either through saving their own Biometric Data on the Device or by knowing your Passcode.

You acknowledge that, for security purposes, we reserve the right at any time to log you out of Electronic Banking, for example if you are inactive for a period of time after having logged on.

Where you or an Authorised User remove some system level restrictions on a Device by, for example, 'jailbreaking' or 'rooting' the Device, then you are responsible for any loss arising from unauthorised activity carried out on the Device, including in respect of your Account(s).

2.4 Keep all Passcodes secret

To protect your Passcodes you must:

• not disclose any Passcode to anyone, including a family member or friend;
• take care to prevent anyone seeing a Passcode being entered into an ATM or point of sale terminal, a computer, telephone or other Device;
• try to commit all Passcodes to memory and not record them by any means (including by storing them on a Device) without making a reasonable attempt to disguise them;
• not write or indicate your Passcode (whether disguised or not) on your Payment Card, phone or other Device, or on other articles which could be lost or stolen simultaneously with the Payment Card, phone or other Device (e.g. a phone case) unless you have made a reasonable attempt to disguise or protect the security of the Passcode;
• not choose a Passcode which can be easily guessed including, for example, a Passcode that uses repeated characters, consecutive numbers, or a Passcode that represents a recognisable part of your name, birth date, telephone number, driver's licence number or similar;
• change all Passcodes at regular intervals (where they are capable of being changed);
• not act with extreme carelessness in failing to protect the security and secrecy of your Passcode(s), and
• report any disclosure, loss, theft, misuse or suspected breach in the security of your Passcode(s) in accordance with section 2.1.

The following are examples of what IS a reasonable attempt at disguising a Passcode:

• hiding or disguising the Passcode:
  • within the place you have recorded it, or amongst other records; or
  • in a place where such a code would not be expected to be found,
• keeping any record of the Passcode in a securely locked container; or
• preventing unauthorised access to an electronically stored record of the Passcode.

The following are examples of what is NOT a reasonable attempt at disguising a Passcode– recording it:

• in reverse order;
• as a telephone number in a place where no other numbers are recorded;
• as a telephone number where the Passcode is in its correct sequence;
• as a sequence of numbers or letters with any of them marked to indicate the Passcode;
• as a date (including a birth date) or as an amount; or
• in any other way that can be easily identified.

Where you are able to set your own Passcode (e.g. a PIN or Password), you must not select:

• a numeric code which represents your date of birth, or
• an alphabetical code which is a recognisable part of your name.

2.5 Security and Fraud

Please read the Security and Scams Hub for more information.

Unfortunately, scams can originate from many sources. Refer to our website for descriptions of common scam scenarios, red flags to look out for, and what you can do to help protect yourself.

Depending on your Account, you may be able to transfer funds from your Account to another bank account through Electronic Banking. Please refer to the relevant Account Terms and Conditions to see if this feature is available for your Account (note: a Pay Anyone Payment cannot be made from a Macquarie Credit Card or Macquarie Car Loan).

3.1 Pay Anyone Payments

When providing instructions for any Pay Anyone Payment, it is your responsibility to ensure that the intended payee's account details are correct. We do not carry out checks to determine if the details provided in a Pay Anyone Payment instruction are correct. For example, we do not check that the BSB and account numbers provided correspond with the account name of the payee.

Accordingly, any error made in entering details may result in a payment being made to an unintended recipient and it may not be possible to recover the funds. Refer to the Mistaken Internet Payments procedures in section 5.

Processing your instructions

1. To make a Pay Anyone Payment, you will need the following information for the account you wish to transfer money to:
   1. the account BSB
   2. the account number; and
   3. the account name,
      or, if the Pay Anyone Payment is to be made as a PayID Payment:
   4. the phone number, email address, ABN, or organisation identifier that is registered with the account.
2. You must select the Account from which the payment will be made, and may also elect to provide a reference description of the transaction. We reserve the right to override or to not present reference descriptions to payees where we reasonably consider them to be inappropriate.
3. Once a Pay Anyone Payment instruction has been accepted by us, it cannot be cancelled except if it is a scheduled Pay Anyone Payment.

Scheduled Pay Anyone Payments

1. You can arrange to make a Pay Anyone Payment on a future date, including on a recurring basis.
2. A scheduled Pay Anyone Payment may not be processed for a number of reasons, including if, on the day the scheduled Pay Anyone Payment is due:
   1. there are insufficient cleared funds in the Account from which the payment is to be made; or
   2. the payment will cause the daily transaction limit for the Account to be exceeded.
      For scheduled processing times, refer to our website. 

3.2 NPP Payments

Depending on your Account, you may be able to make an NPP Payment from your Account to another bank account through Electronic Banking. Please refer to the relevant Account Terms and Conditions to see if this feature is available for your Account.

For information about how to make an NPP Payment, refer to the Help Centre.

3.3 BPAY Payments

Depending on your Account, you may be able to make BPAY payments to Billers (which may include us) from your Account through Electronic Banking.

BPAY payments can be made from most Accounts held with us and can be made immediately or on a date up to 12 months in the future. Some Billers will not accept BPAY payments from certain account types and others may have restrictions on the amount that can be paid by BPAY.

(a) Processing Instructions

1. To make a BPAY payment you will need to provide the following details:
   1. the Account from which the BPAY payment is to be made;
   2. the Biller code; and
   3. the Customer Reference Number (CRN).
2. We'll debit the Account you select with the bill amount that you specify.
3. Except for a scheduled payment, a BPAY payment instruction cannot be cancelled.
4. If we are advised that a BPAY payment cannot be processed by a Biller, we will notify you by crediting your Account with the amount of the BPAY payment and take all reasonable steps to assist you in any further attempt to make the BPAY payment.
5. When we make a BPAY payment we are not acting as your agent or the agent of the Biller to whom the payment is directed.

(b) Scheduled BPAY Payments

1. You can arrange for a BPAY payment to be made up to 12 months in the future. Some Billers do not allow for recurring payments to be set up; we will notify you at the time of setting up the transaction if this is the case.
2. A scheduled BPAY payment may not be processed for a number of reasons, including;
   1. the Biller no longer participates in the BPAY Scheme;
   2. there are insufficient cleared funds in your Account on the day the payment is scheduled; or
   3.  the payment would cause your daily BPAY transaction limit to be exceeded.
3. For scheduled processing times, refer to our website.
4. A scheduled BPAY payment cannot be made from a Macquarie Credit Card.
    

3.4 General information on transactions

When you make a transfer or a payment on your Account through Electronic Banking, the following general conditions apply:

1. we will confirm the receipt of instructions to transact (although not the transaction itself);
2. you should check your Account records carefully and report to us as soon as you become aware of any payments that you think have been made in error or which were not authorised (see section 4 for liability relating to unauthorised payments) – you must make such reports by calling us on 13 31 74;
3. you should notify us promptly if you become aware of any delays or mistakes in processing transactions;
4. subject to clause 4.2(a) you authorise us, and we are entitled, to act upon any instruction received through Electronic Banking in conjunction with the correct Access Methods and other terms agreed between you and us;
5. we are not obliged to effect a payment instruction if:
   1. it is not made in accordance with these Terms and Conditions;
   2. the Account Terms and Conditions for the Account from which the payment is to be made prohibits the payment;
   3. the information given to us, or requested by us, is incomplete and/or inaccurate;
   4. we are restricted or prohibited by law, regulation, industry code, or the requirement of a government or similar authority from permitting the payment to occur;
   5. there is a technical failure of equipment or a system which causes non-acceptance or a delay in the transmission of the instruction;
   6. the financial institution to which the payment is to be made does not accept it or delays accepting it;
   7. your or an Authorised User's right to participate in Electronic Banking is suspended;
   8. there are insufficient cleared funds in the Account from which the payment is to be made to cover the amount of the payment on the day the payment is instructed to be made; or
   9. the request would cause you to exceed any daily limit (on the day the payment is instructed to be made) we impose on your Account or your use of Electronic Banking;
6.  subject to the payment cut off and processing time commitments set out in section 7 we have absolute discretion to determine the order in which we give effect to payment instructions received

Subject to section 4.1 below, your liability for unauthorised transactions is determined in accordance with the ePayments Code (where it applies). We have reflected the main provisions of the Code within this section 4. Where there is any inconsistency between this section and provisions of the Code then the Code prevails. This section 4 also prevails to the extent of any inconsistency with section 2.

An unauthorised transaction is one which is not authorised by you or an Authorised User, and occurs without your (or the Authorised User’s) knowledge or consent – e.g. you notice a transaction on your statement which you know nothing about. 

Whereas an authorised transaction is one which is authorised by you or an Authorised User, and occurs with your (or the Authorised User’s) knowledge and consent. Unfortunately, some scams fall into this category because the scammer has convinced you as to the legitimacy of the transaction or payment details and you’ve authorised the payment to occur.

In order to minimise the risk of an unauthorised transaction occurring, you must follow the security requirements set out in section 2. If you don’t and this contributes to an unauthorised transaction occurring, then you may be held responsible for those transactions.

If you unreasonably delay informing us about any Passcode, Device, Payment Card or Card Details having potentially been compromised, then you may be held responsible for any unauthorised transactions that result.

4.1 Macquarie Business Savings Accounts

The Code does not apply to the Macquarie Business Savings Account. Therefore, to the extent permitted by law and subject to any relevant industry codes of practice, we are not liable to indemnify or otherwise compensate you for any loss or damage you may incur due to:

• unauthorised transactions carried out on such accounts, or
• the failure of any system or equipment to complete a transaction, which is shown as being accepted by that system or equipment,

provided that we have acted properly and without fraud or negligence on our part.

Despite this, you are not liable for loss arising from unauthorised transactions that occur in the circumstances listed in items 1 through 5 of clause 4.2(a) below.

4.2 All Other accounts

(a) When you are not liable

Subject to clause 4.1, you are not liable for loss arising from an unauthorised transaction that occurs:

1. after you have informed us that the relevant Payment Card, Card Details, Passcode or Device has been compromised (e.g. lost, stolen, misused);
2. because a Device or Passcode is forged, faulty, expired or cancelled (this only relates to Devices issued to you by us, and not your personal electronic Devices);
3. before you received a Passcode, where the Passcode was required to perform the unauthorised transaction;
4. due to the same transaction being incorrectly debited or credited more than once to the same Account;
5. due to the fraudulent or negligent conduct of our employees or agents;
6. due to the fraudulent or negligent conduct of any companies involved in the electronic transaction system or merchants in the system, or their employees or agents;
7. where access to Electronic Banking had been enabled through the use of your Macquarie ID without entering a Passcode; or
8. where it is clear that you did not contribute to the loss.

You can help meet these and limit your liability by observing the security requirements in section 2.

System or equipment malfunction

You are not liable for loss caused by the failure of any system or equipment to complete a transaction, which is shown as being accepted by that system or equipment. However, to the extent that you should reasonably have been aware that any system or equipment was unavailable or malfunctioning, our liability is limited to correcting errors in your Account and refunding any fees or charges that you have incurred as a result.

(b) When you are liable

You are liable for losses arising from unauthorised transactions that occurred before we are notified of the breach of security in relation to a Passcode where:

1. you haven’t followed the security requirements in section 2;
2. you’ve acted with extreme carelessness in failing to protect the security or secrecy of a Passcode;
3. you’ve unreasonably delayed informing us about a breach of security or secrecy in relation to any Passcode, Device, Payment Card or Card Details (although you will only be liable for the losses that occur after you or an Authorised User become aware, or should reasonably have become aware, of the breach of security); or
4. you’ve committed fraud.

In any assessment of liability we must prove on the balance of probability that these events caused the loss, taking into account any other contributing causes.

Except where these Terms and Conditions or the Code provides otherwise, you are responsible for all authorised transactions which are carried out with your or an Authorised User's knowledge and/or consent – this includes falling victim to a scam.

However, you are not liable for:

• that portion of the loss on any one day, or in any period, that exceeds any applicable daily, or periodic, transaction limit of your Account;
• that portion of the loss which exceeds the balance of your Account or, in the case of a credit product, the Credit Limit of the Account; or
• losses on any Account which we agree cannot be accessed through the use of any Access Methods.

If we are unable to be contacted by phone because our lines are unavailable, you will not be liable for unauthorised transactions which could have been prevented had we been contactable, provided we are told within a reasonable time after our telephone facilities become available again.

In accordance with section 4.2(a)(1), you won’t be liable for any unauthorised transactions that occur after you’ve told us about the breach of security in relation to a Passcode or Device.

Where your liability is limited

Where a Passcode is required to perform a transaction and we do not establish that you have contributed to the loss in the ways set out in items (1)-(4) above, then your liability for loss arising from an unauthorised transaction that occurs before you tell us about the breach of security in respect of a Passcode, Device, Payment Card or Card Details, is the lesser of:

• $150;
• the balance of your Account, or in the case of a credit product the credit limit of the Account; or
• the actual loss at the time that we are notified of the breach of security (except any portion of the loss that may exceed any applicable transaction limits).

4.3 Account Aggregation Services

Some companies provide account aggregation services that allow you to view account information from different institutions on the one webpage, or download your account statements. These companies usually require you to give them your Passcode(s). We do not endorse, promote, or authorise the use of account aggregation services in connection with your Account(s). If you disclose any Passcode(s) to such persons, subject to section 4.2(a), you may be liable for any transactions on your Account(s) made by that person using that Passcode(s). Refer to section 2 for more information.

4.4 Limitation of liability for Payment Card transactions

To the extent permitted by law:

• we are not responsible for the actions of a merchant or financial institution who refuses to accept your Payment Card or who imposes limits or conditions on the use of your Payment Card; and
• we are not liable for goods or services supplied as a result of the use of your Payment Card or Card Details.

You must take up any such complaints or concerns directly with the merchant. Subject to any chargeback rights you may have, any refund is a matter between you and the merchant.

To report a Mistaken Internet or BPAY Payment you can contact us 24 hours a day, seven days a week by calling 13 31 74.

5.1 Mistaken Internet Payments (‘Pay Anyone’ and NPP Payments)

We deal with Mistaken Internet Payments in accordance with the ePayments Code and the rules governing NPP Payments, and we have reflected the relevant provisions in this section. BPAY, cash and cheque payments are excluded. For mistaken BPAY payments see section 5.2.

Whilst the Code and this section does not apply to the Macquarie Business Savings Account, we will generally follow the same process. However, meeting these provisions may not always be possible - e.g. it may be out of our control where another bank has different processes for consumer and business payments.

(a) Mistaken Internet Payments (MIPs) made by you

1. You should report MIPs by calling us as soon as possible, as delays may impact on our ability to recover the funds on your behalf.
2. We will need to collect information from you that will allow us to investigate and determine whether a MIP has occurred. We will provide a reference number, or some other form of acknowledgement, which should be retained as evidence of the date and time of the report.
3. If we are not satisfied that a MIP has occurred, we will not take further action and you will be liable for the loss arising from the payment.
4. If we are satisfied that a MIP has occurred, we will send a request for the return of the funds to the ADI whose customer received the payment (known as the receiving ADI). Sending this request to the receiving ADI requires us to disclose information to that ADI about your Account and the MIP.
5. If the receiving ADI is also satisfied that a MIP has occurred and there are sufficient funds available in the account of the unintended recipient, the receiving ADI will attempt to recover the funds and return them to us and we will credit them to the Account from which the payment was made. The following process will apply:

6. If the receiving ADI is satisfied that a MIP has occurred but there are insufficient funds in the unintended recipient's account to refund the amount of the payment, then the receiving ADI will use its discretion having regard to a number of factors including those set out in the Code in deciding whether to pursue a full or partial return of the funds.
7. If the receiving ADI is not satisfied that a MIP has occurred, it may (but it is not obliged to) seek the consent of the recipient to enable the return of funds.
8. You will be notified in writing, within 30 Business Days of receipt of the report of a MIP from your Account, of the outcome of our investigation. If you are not satisfied with how the report is handled by us, you can make a complaint in accordance with section 13.
9. If the mistaken recipient does not agree to return the funds, or only partial funds are recovered, then you may need to seek legal advice as to what options are available to you.

(b) Mistaken payments received by you

1. You may receive funds into your Account where you are not the intended recipient due to a sender entering the wrong BSB number, account number or other identifying information when making an internet payment.
2. If you become aware of any payments into your Account of which you are not the intended recipient, please contact us as soon as practical. Do not transact on the funds as this may be a criminal offence.
3. Where we receive a request for the return of funds from an ADI whose customer reports a mistaken payment into your Account, and we are satisfied that a mistaken payment has occurred, and there are sufficient funds in your Account, we may:
   
   1. debit from your Account the amount of the mistaken payment without notifying you or obtaining your consent (if the sender reports the mistake within 10 Business Days of the payment); or
   2. restrict your access to the funds and give you 10 Business Days to establish that you are entitled to the funds before debiting the Account (if the sender reports the mistake after 10 Business Days but within 7 months of the payment).
4. Otherwise, we will seek your consent to return the funds.
5. If we are satisfied that a mistaken payment has occurred, but the balance of your Account is less than the amount of the mistaken payment, we will contact you to discuss how best to facilitate repayment to the sender.
6. Where we are unable to determine that the payment was a result of a MIP, we may still contact you to seek your consent to the return of the funds.
7. Despite the above provisions, if you are a recipient of income support payments from Centrelink, we will only seek to recover the funds from you in accordance with the Code of Operation for Centrelink Direct Credit Payments.

5.2 Mistaken BPAY Payments

(a) What to do if there’s been a mistake or error

You should take care to enter the correct amount and Biller details. If the amount entered is greater than intended, you must contact the Biller to obtain a refund. If less, another BPAY payment can be made to make up the difference.

If you told us to pay the wrong Biller we will seek to recover that amount from the Biller on your behalf. However, if we cannot recover the amount within 20 Business Days then you may need to engage directly with the Biller to try and recover the amount paid. You acknowledge that the receipt by a Biller of a mistaken or erroneous payment does not, or will not constitute under any circumstances, part or whole satisfaction of any underlying debt owed between you and the Biller.

You should check your Account carefully and promptly report to us any BPAY payments you think are errors or that were not authorised by you. The longer the delay between the date of the BPAY payment and when we are informed of the error, the more difficult it may be to correct the error. You may need to liaise directly with the Biller to correct the error if, for example, because of delay, we no longer have sufficient information to investigate it.

If we make a BPAY payment to a person or for an amount not instructed by you or not made with your knowledge or consent, and your Account was debited with the payment, we will credit that amount back to your Account so long as you have complied with the relevant requirements of section 2.

(b) Information you need to provide us

For us to investigate a BPAY payment from your Account that may be unauthorised, you must first give us your written consent, addressed to the Biller who received that BPAY payment, which authorises us to obtain information about your account or the BPAY payment from that Biller. You will need to include any customer reference number issued by the Biller and any other information we require. If you do not give us the consent, the Biller may not be permitted under law to disclose to us the information we need in order to investigate or rectify that BPAY payment.

(c) Disputes or complaints in relation to BPAY payments

Disputes in relation to unauthorised, fraudulent or wrong BPAY payments will be handled in accordance with our complaints policy, details of which are set out in section 13, and in accordance with the relevant rules of the BPAY Scheme.

You must provide us such assistance as may be reasonably necessary to conduct investigations in respect of any mistaken, unauthorised or fraudulent payments. The longer the delay between when you tell us of the error and the date of your payment, the more difficult it may be to perform the error correction. For example, we or your Biller may not have sufficient records or information available to us to investigate the error. If this is the case, you may need to demonstrate that an error has occurred, based on your own records, or liaise directly with the Biller to correct the error.

Except where the rules of the BPAY Scheme say otherwise, your liability for unauthorised and fraudulent BPAY payments will be determined in accordance with section 4 of these Terms and Conditions. No chargeback rights are available in respect of a BPAY payment from your Account, and except for mistaken, unauthorised or fraudulent payments, BPAY payments are irrevocable.

(d) BPAY resolution principles

In accordance with the BPAY Scheme:

1. If an unauthorised transaction has occurred which is also a mistaken or fraudulent (scam) payment, then we will treat it as an unauthorised transaction.
2. If a fraudulent (scam) payment you have made is also a mistaken payment, then we will treat it as an authorised transaction.

(e) Limitation of liability and indemnity

Subject to section 4 of these Terms and Conditions we are not liable for any consequential loss or damage you may suffer as a result of using the BPAY Scheme, other than:

• any loss or damage you suffer due to our negligence, or
• in relation to any breach of a condition or warranty implied by law under consumer protection legislation which may not be excluded, restricted or modified at all or only to a limited extent.

Refer to our Help Centre for information about the availability of PayTo.

Depending on your Account, you may be able to establish and authorise Payment Agreements with Merchants or Payment Initiators who offer PayTo as a payment option. Please refer to the relevant Account Terms and Conditions to see if this feature is available for your Account.

PayTo is a digital-only feature available through Electronic Banking and you must have an Australian mobile phone number to use the service.

If PayTo is available for your Account, we will process any instructions that we receive from you in connection with a Payment Agreement including authorising, declining, pausing, resuming, amending, and cancelling the agreement in accordance with this section 6.

6.1 Authorised Users – Macquarie Business Savings Account

For Macquarie Business Savings Account holders, we may also accept Payment Agreement instructions from an Authorised User that you have appointed to operate your account. You are responsible for any action undertaken by us pursuant to instructions that we receive in relation to a Payment Agreement that are provided by an Authorised User.

For Macquarie Business Savings Account holders, all references to ‘you’ in this section 6 also includes Authorised Users.

6.2 Creating a Payment Arrangement

To establish a Payment Agreement, you will need to provide the Merchant or Payment Initiator with certain data (which may include personal information), such as:

• the account BSB;
• the account number; and/or
• PayID®.

When establishing a Payment Agreement, it is your responsibility to ensure that any data (including any personal information) provided is correct. Any personal information or data provided to the Merchant or Payment Initiator will be subject to the privacy policy and terms and conditions of the relevant Merchant or Payment Initiator.

If you agree to set up a Payment Agreement with a Merchant or Payment Initiator, the Merchant or Payment Initiator will create and submit a record of the Payment Agreement in the Mandate Management Service (MMS) through their financial institution or payments processor. The MMS will notify us of the creation of any Payment Agreement established with your account or PayID details. Once a Payment Agreement has been established, we will notify you and provide details of the Payment Agreement for your authorisation.

6.3 Authorising a Payment Agreement

You may confirm or decline any Payment Agreement presented for your authorisation, and we will record your instructions against the record of the Payment Agreement in the MMS:

• If confirmed, this will be recorded in the MMS and the Payment Agreement will be effective.
• If declined, this will be recorded in the MMS and no payments under the Payment Agreement will be made.

If a Payment Agreement requires confirmation within a timeframe stipulated by the Merchant or Payment Initiator, and confirmation is not provided within that timeframe, the Payment Agreement may be withdrawn by the Merchant or Payment Initiator.

If you think that the payment amount, frequency, or any other details presented in a Payment Agreement are incorrect, you should decline the Payment Agreement and contact the Merchant or Payment Initiator to have them resubmit the Payment Agreement with the correct details.

Once a Payment Agreement has been authorised by you, we will promptly process the payment instructions in connection with the Payment Agreement. When authorising a Payment Agreement, it is your responsibility to ensure that the details of the Payment Agreement are correct.

6.4 Amending a Payment Agreement

Your Payment Agreement may be amended by the Merchant or Payment Initiator from time to time.

If a Merchant or Payment Initiator has requested an amendment to the payment terms of the Payment Agreement, we will notify you and provide details of the amendments for your authorisation. Such amendments may include variation of the payment amount, where that is specified in the Payment Agreement as a fixed amount, or payment frequency.

You may confirm or decline any amendment request presented for your authorisation, and we will record your instructions against the record of the Payment Agreement in the MMS:

• If confirmed, this will be recorded in the MMS and the amendment will then be deemed to be effective;
• If declined, this will be recorded in the MMS and the amendment will not be made. A declined amendment request will not otherwise affect the Payment Agreement and the Payment Agreement will continue on its existing terms.

Amendment requests which are not confirmed or declined within 5 calendar days of being sent for authorisation will expire and the amendment request will be deemed to be declined.

We are not authorised to vary the details in an amendment request submitted by the Merchant or Payment Initiator. If you think that the amendment request does not reflect the updated terms of the agreement that you have with the Merchant or Payment Initiator, you should contact them and have them resubmit the amendment request with the correct details.

Once a Payment Agreement has been established, you may instruct us to amend your Payment Agreement in Electronic Banking. You can only amend your account details in your Payment Agreement. Account details may only be replaced with another eligible account you hold with us. We may decline to act on your instruction to amend your Payment Agreement if we are not reasonably satisfied that your request is legitimate. You cannot request us to amend the details of the Merchant or Payment Initiator, or another party.

6.5 Pausing or resuming your Payment Agreement

You may pause and resume your Payment Agreement in Electronic Banking. We will act on your instruction to pause or resume your Payment Agreement promptly by updating the record of the Payment Agreement in the MMS. The MMS will notify the Merchant’s or Payment Initiator’s financial institution or payment processor of the pause or resumption. During the period the Payment Agreement is paused, we will not process payment instructions in connection with it.

If the Merchant or Payment Initiator pauses a Payment Agreement to which you are a party, we will promptly let you know about this, and of any subsequent resumption, within Electronic Banking.

6.6 Cancelling your Payment Agreement

You can cancel a Payment Agreement at any time in Electronic Banking. We will act on your instruction promptly by updating the record of the Payment Agreement in the MMS. The MMS will notify the Merchant’s or Payment Initiator’s financial institution or payment processor of the cancellation.

If the Merchant or Payment Initiator cancels a Payment Agreement to which you are a party, we will promptly let you know about this within Electronic Banking.

6.7 Transferring your Payment Agreement

It is currently not possible to transfer a Payment Agreement that is set up from an account at one financial institution to an account at another financial institution. You will need to contact the Merchant or Payment Initiator through whom the Payment Agreement was set up to assist.

6.8 Migration of Direct Debit arrangements

If you have an existing Direct Debit arrangement with a Merchant or a Payment Initiator, the Merchant or Payment Initiator may choose to establish a Payment Agreement to process future payments under the PayTo service rather than the Direct Debit system.

If the Merchant or Payment Initiator does this, you may be notified by them that your future Direct Debit payments will be migrated and processed from your account under PayTo (Migrated DDR Mandate). You are entitled to prior written notice of changes to your Direct Debit arrangements and changed processing arrangements, as specified in your Direct Debit Service Agreement, from the Merchant or Payment Initiator. If you do not consent to the variation of the Direct Debit arrangement you must advise the Merchant or Payment Initiator. We will not seek your approval of a Payment Agreement that relates to a Migrated DDR Mandate. We will process instructions received from a Merchant or Payment Initiator on the basis of a Migrated DDR Mandate.

Once the Payment Agreement has been established, you may be able to amend, pause and resume, or cancel your Payment Agreement as set out in the provisions above. Note you must have an Australian mobile number registered with Macquarie to view Payment Agreements in Electronic Banking and/or provide instructions in relation to Payment Agreements.

6.9 General Responsibilities

Your responsibilities

• you must ensure that you carefully consider any Payment Agreement creation request, or amendment request made in respect of your Payment Agreement and promptly respond to such requests. ;
• you must notify us immediately if you no longer hold or have authority to operate the account from which payments under a Payment Agreement have been/will be made;
• from time to time, you may receive a notification from us in relation to your Payment Agreement. You must ensure that you regularly check your notifications in Electronic Banking and promptly respond to any notification that you receive from us. Failure to respond may result in the Payment Agreement being cancelled. We recommend you enable push notifications within the settings menu of Electronic Banking, or if you have downloaded Macquarie Authenticator, keep push notifications turned on. This will ensure you’re able to receive and respond to Payment Agreement requests promptly;
• you must promptly respond to any notification that you receive from us regarding the pausing or cancellation of a Payment Agreement for misuse, fraud or for any other reason. We may not be responsible for any loss that you suffer as a result of you not promptly responding to such a notification;
• you are responsible for ensuring that you comply with the terms of any agreement that you have with a Merchant or Payment Initiator, including any termination notice periods.;
• you are responsible for ensuring that you have sufficient funds in your account to meet the requirements of all your Payment Agreements;
• you must contact us as soon as possible if you receive a Payment Agreement creation request or become aware of payments being processed from your account that you are not expecting, or experience any other activity that appears suspicious or erroneous, so that we can investigate;
• you are responsible for ensuring that:
  • all data you provide to us or to any Merchant or Payment Initiator that subscribes to PayTo is accurate and up to date;
  • you do not use PayTo to send threatening, harassing or offensive messages to the Merchant, Payment Initiator or any other person; and ;
  • you otherwise comply with contractual obligations including in connection with safeguarding your Account against unauthorised access (e.g., protecting a Passcode).
• all intellectual property, including but not limited to the PayTo trade marks and all documentation, remains our property, or that of our licensors (Our IP). We grant to you a royalty free, non-exclusive license (or where applicable, sub-license) to use Our IP for the sole purpose of using PayTo in a way that is consistent with the terms of this agreement. You must not (and must not permit any third party) to modify Our IP or use it in a manner that is inconsistent with this purpose; and
• you must comply with all applicable laws in connection with your use of PayTo.

Our responsibilities

• we will accurately reflect all information you provide to us in connection with a Payment Agreement in the MMS;
• we may monitor your Payment Agreements for misuse, fraud and security reasons. You acknowledge and consent to us pausing or cancelling all or some of your Payment Agreement if we reasonably suspect misuse, fraud or security issues. We will notify you of any such action to pause or cancel your Payment Agreement is taken, but only if we are legally permitted to do so; and
• if you become aware of a payment being made from your Account that is not permitted under the terms of your Payment Agreement or that was not authorised by you, please contact us as soon as possible on 13 31 74 and submit a claim.

Privacy

By confirming a Payment Agreement, you:

• authorise us to collect, use and store your information (which may include personal information), and the details of your Payment Agreement/s in the MMS; and
• acknowledge that these details may be disclosed to NPP Australia Limited (who operates the MMS) and the financial institution or payment processor for the Merchant or Payment Initiator, for the purposes of creating payment instructions and constructing NPP Payment messages and enabling us to make payments from your account.
   

6.10 Specific liability provisions relating to PayTo

Without limiting any other liability provision contained within these Terms and Conditions, subject to section 4 and any relevant law or code, in relation to the PayTo service we are not liable to you or any other person for loss suffered as a result of:

1. processing a payment instruction submitted under a Payment Agreement that you have authorised;
2. any payment processed by us in accordance with the terms of a Payment Agreement;
3. any payment made that was in fact authorised by the terms of your Payment Agreement; or
4. the pausing or cancellation of a Payment Agreement:
   
   1. by you or in accordance with your instructions, that is in breach of the terms of an agreement between you and the relevant Merchant or Payment Initiator (for example, any termination notice periods that have not been adhered to), or
   2. by the Merchant or Payment Initiator, for any reason.

Payment cut-off and processing times are available on our website here. Our obligation to process payments is subject to the limitations set out in clause 3.4.

Any relevant information published from time to time about payment cut-off and processing times within the URL address above forms part of these Terms and Conditions.

Your current daily limit for Pay Anyone payments, BPAY payments and NPP Payments will vary depending upon your Account type (refer to your Account terms and conditions to determine what payment types are available for your Account). We may also impose restrictions which prohibit certain payments, on the basis of our reasonably formed view as to the risk of fraud or losses to either you or us from time to time – for the avoidance of doubt, these restrictions operate within the applicable daily or other periodic limits specified below and do not constitute limits themselves.

Daily transaction limits are located on our website and can be accessed through the links below. Merchants or other providers of facilities may impose their own limits in addition to those noted below.

Macquarie Transaction Accounts

Macquarie Savings Accounts

Macquarie Home Loans 

Macquarie RateSaver Credit Cards

Macquarie Platinum Credit Cards

Macquarie Black Credit Cards

Macquarie Cash Management Accounts 

Macquarie Business Savings Accounts 

Any relevant information published from time to time about daily transaction limits within the URL addresses above forms part of these Terms and Conditions.

There are no establishment or ongoing fees for accessing or using Electronic Banking.

There may be fees and charges that apply to transactions conducted on Accounts through Electronic Banking. Refer to the applicable Account Terms and Conditions for details.

For certain activities on your Account, you may be asked to comply with our enhanced security measures. Such circumstances may include (but are not limited to) when you make a payment, for certain PayTo activities, certain sign in activities and/or other actions in relation to your Account.

Our enhanced security measures provide an additional layer of security to protect you and us from unauthorised transactions and fraud. The measures may change from time to time at our discretion and include any appropriate method of authentication, or contacting you to verify the transaction or activity on your Account.

Multi-factor authentication is an authentication process which uses at least two different layers of security to verify your identity. For instance, the first layer of authentication is a Macquarie ID and Password, and a second layer of authentication is imposed when you initiate certain transactions or perform certain activities on your Account. This additional layer of security may include, but is not limited to, the requirement to action a push notification or input a Rolling Code, SMS Code, or answer security questions.

You will be instructed to contact us to complete a transaction or other Account activity if any enhanced security measure is not successfully satisfied. This may also result in a suspension to your Account in line with section 11.

We may, acting reasonably, suspend and/or terminate your or an Authorised User's use of and access to Electronic Banking, including refusing to process payment instructions, for any of the following reasons:

• material breach or suspected material breach (where such suspicion is reasonably formed) of these Terms and Conditions, any Account Terms and Conditions or any other incorporated agreements or guidelines;
• where we reasonably believe that use of Electronic Banking, including attempting payments to particular payees, may cause loss to you or us;
• to comply with our obligations under any applicable laws (including any Anti-Money Laundering or Counter-Terrorism Financing laws and sanctions) or a court order;
• fraud or reasonably suspected fraud;
• for BPAY transactions, where our membership of BPAY is suspended, ceases or is cancelled;
• requests by law enforcement or other government agencies; or
• unexpected technical or security issues or problems.

Where possible, we will give you reasonable notice of suspension or termination, however this may not be possible in all circumstances.

You may contact us to suspend your use of and access to Electronic Banking.

12.1 Changes

We may change these Terms and Conditions at any time:

• so long as we act reasonably, and
• in accordance with the law and any codes of conduct to which we subscribe.

We will notify you of any such changes we make as set out in the following table:

Refer to section 12.2 for more information on how we send you notices.

If we make other changes to these Terms and Conditions which are not detrimental to you, we may publish an updated version of the Terms and Conditions on Electronic Banking and you will have the opportunity to review and accept them upon your next login. The first person to do so (i.e. you or an Authorised User) will constitute the Account-holder’s agreement to the new Terms and Conditions.

We may need to make immediate changes to these Terms and Conditions where it’s necessary for us to do so in order to restore or maintain the security of a system, or to protect either you or us. In these circumstances, we may not provide you with advance notice and the above notice periods will not apply.

12.2 How we’ll communicate with you

You agree that all notices and other communications in connection with these Terms and Conditions may be given electronically by:

• emailing them to your last known email address;
• being made available on Macquarie's website; or
• being made available through Electronic Banking.

Where communications are made available on Macquarie's website or through Electronic Banking, we may notify you of this fact by email.

You should login to Electronic Banking, check our website and check your emails regularly.

12.3 Updating your contact details

You must ensure that the contact details that you provide to us, including your mobile phone number and email address, remain up to date.

If your contact details change, you must let us know as soon as possible by updating them within Electronic Banking (where available) or by contacting us.

12.4 Availability of Electronic Banking

We will use reasonable efforts to ensure that access to Electronic Banking is available on a 24 hour continuous basis. However, this may not always be possible.

12.5 Marketing and other communications

You acknowledge that use of Electronic Banking may involve certain communications from us, such as service announcements, administrative messages and marketing material, and that these communications are considered part of the Electronic Banking service. This is separate to any direct marketing communications you may receive from us, which you have the option to unsubscribe from.

12.6 Mobile Banking notifications

We use push notification technology to deliver certain information concerning your Account directly to your compatible Device – for example when you make a purchase with your Macquarie Credit Card. You can turn these notifications on or off at any time using the Settings menu within Mobile Banking. If you have Mobile Banking notifications turned on, we may use this service to deliver information concerning your Account, service or security announcements, advice that a new version of Mobile Banking is available, and / or marketing and other communications as described above.

Mobile Banking notifications are offered for your convenience and, when received in relation to a particular transaction, are not a receipt for that transaction. Depending on the notification settings you have chosen on your Device, other people with access to your Device may be able to view Mobile Banking notifications for your Accounts. We reserve the right to suspend the availability of the Mobile Banking notification service at any time, on a temporary or permanent basis, without notice to you.

12.7 Proprietary Rights

You acknowledge and agree that Electronic Banking consists of, and contains, Materials that are owned by MBL, its licensors and other contributors. Electronic Banking and the Materials (the Content) are protected by intellectual property and other applicable laws.

MBL grants you a personal, non-transferable and non-exclusive licence to access and use the Content to the extent required to use Electronic Banking. Under this licence you:

• must not (and must not permit any third party to) modify, sublicense, loan, sell or distribute the Content, in whole or in part, create derivative works based on or reverse engineer the Content, or otherwise use any of the Content in any way for any public or commercial purpose; and
• must not otherwise infringe the intellectual property rights of any person in using the Content.

To contact us please visit https://www.macquarie.com.au/feedback-and-complaints.html

If you have a privacy related question or complaint, please email privacy@macquarie.com and mark communications to the attention of our Privacy Officer.

The Customer Advocate

The Customer Advocate’s role is to:

• listen to our customers and provide a customer-centric voice when making recommendations to improve customer experience
• minimise the risk of future problems by reviewing key customer themes, and
• work with Macquarie complaint teams to promote fair and reasonable customer outcomes.

The Macquarie Customer Advocate is separate to Macquarie’s operating, risk and support groups including its internal dispute resolution teams.

The Macquarie Customer Advocate can be contacted at:

The Customer Advocate

Macquarie Group Limited
GPO Box 4294
Sydney NSW 1164
Email: customeradvocate@macquarie.com

What to do if you feel your complaint has not been resolved

If you have raised your concerns with our Client Care team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then you can request to have your complaint reviewed free of charge by the Australian Financial Complaints Authority (AFCA).

AFCA is an independent external complaints handling body approved for this purpose by ASIC. This service is available to individuals and small businesses and is free of charge.

AFCA may be contacted at:

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Website: www.afca.org.au

We are bound by whatever AFCA decides. However, if you do not agree with AFCA’s determination you are not bound by it and you can take the matter to court if you wish.

Access Method means a method authorised by us for you to access or transact on an Account.

• For Electronic Banking, this includes any one or more of a login (Macquarie ID), Passcode and any other code that we provide to you and any Authorised Users, or permit to be set up, from time to time.
• For Payment Cards, this includes the Payment Card itself, Card Details, any digital variants stored or tokenised within a Device, and any Passcodes used in conjunction with these methods.

Where the technology is available and you have enabled it, this may also include Biometric Data stored on your Device, or any PIN, which is used to login to Electronic Banking or to transact with a digital card.

Account means any account held with us which we agree can be accessed through Electronic Banking.

Account Terms and Conditions means the terms and conditions that apply to the Account you hold and access through Electronic Banking. Relevant terms and conditions can be accessed through our website at macquarie.com or by contacting us. 

ADI means any bank, building society, credit union or other authorised deposit-taking institution within the meaning of the Banking Act 1959 (Cth). 

Authorised User means a person authorised by you to access and/or transact on your Account(s) (where the Account Terms and Conditions so allow), including any additional cardholders.

Biller means an organisation which tells you that you can make payments to them through the BPAY Scheme.

Biometric Data means fingerprint, facial recognition or other biometric information which is used as an authentication method to access a Device, Electronic Banking or to authenticate transactions.

BPAY means a payment which you have instructed us to make, through Electronic Banking, to a Biller through the BPAY Scheme. BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

BPAY Scheme means the scheme operated by BPAY, which is a service which allows payments to be made electronically to Billers. This includes rules and operating procedures which govern our participation in the BPAY Scheme.

Business Day means any day on which banks in Melbourne and Sydney are able to effect settlement through the Reserve Bank of Australia.

Card Details means the information printed on your Payment Card or shown within Electronic Banking including the card number, expiry date and Card Verification Code (CVC - the three digits shown on the back of your Payment Card).

Code or ePayments Code is an industry code administered by ASIC which regulates electronic payments, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, telephone banking, direct debits and BPAY.

Credit Limit means your Macquarie Credit Card credit limit, Macquarie Car Loan credit limit and Macquarie Home Loan credit limit shown in your offer document or as we may agree to vary from time to time.

Device refers to any computer, mobile phone, tablet, watch or other electronic device with an internet connection through which you can make payments, create and operate digital wallets, create digital or tokenised Payment Cards, or otherwise access Electronic Banking.

Direct Debit means a regular drawing from your Account that you have authorised a third party to make by quoting your BSB and Account number, which is governed by the BECS Procedures available at www.auspaynet.com.au/resources/direct-entry.

Electronic Banking means all or any of Online Banking, Mobile Banking and Telephone Banking as relevant.

Lender means with respect to a Macquarie Home Loan, the lender as defined in your "General Terms and Conditions applying to your loan contract" document.

Macquarie Authenticator means the Macquarie Authenticator application, which is our recommended verification method available for download for free on either Google Play® or the Apple® App Store, which allows you to verify certain transactions and account changes when using Electronic Banking, or for certain interactions with us. For further information about Macquarie Authenticator and how to use it, please visit our Help Centre.

Macquarie Business Savings Account means a business purpose savings account issued by MBL.

Macquarie Car Loan Account means a Macquarie car loan product issued by MBL, and in respect of which you may be permitted to have Electronic Banking access.

Macquarie Cash Management Accounts means an MBL branded cash management account issued by MBL, and includes the Macquarie cash management account, the Macquarie cash management accelerator account, the Macquarie vision cash account, the Macquarie vision savings account, the Macquarie consolidator cash account, and the Macquarie wrap cash account.

Macquarie Credit Card means a credit card issued by MBL.

Macquarie Home Loan means a Macquarie home loan product issued by the Lender and serviced by the Servicer, and in respect of which you may be permitted to have Electronic Banking access.

Macquarie ID is a unique code allocated to you or an Authorised User by us, or selected by you or an Authorised User, which identifies you or the Authorised User and when used in conjunction with a Passcode provides access to Electronic Banking.

Macquarie Transaction Account means a transaction account or offset account issued by MBL.

Macquarie Savings Account means a savings account issued by MBL.

Materials means any proprietary and confidential information including messages, files, data, software, images, photographs, illustrations and text contained on Electronic Banking. 

MBL means Macquarie Bank Limited ABN 46 008 583 542 (Australian Financial Services Licence and Australian Credit Licence 237502).

Merchant means a merchant with which you have established, or would like to establish, a Payment Agreement.

Mobile Banking means Macquarie's mobile banking service that allows you to access certain banking services through a smartphone application on compatible mobile phones or personal electronic Devices with internet connectivity. Mobile Banking is made available to you through the Macquarie Mobile Banking app.

Mistaken Internet Payment or MIP means a Pay Anyone Payment or NPP Payment where the funds are paid into the account of an unintended recipient because a BSB, account number, PayID and/or other identifier that does not belong to the intended recipient was entered as a result of:

• you or an Authorised User's error; or
• you or an Authorised User being advised of the wrong BSB, account number and/or other identifier.

MMS means ‘Mandate Management Service’, the central database of Payment Agreements operated by NPP Australia Limited.

NPP means New Payments Platform operated by NPP Australia Limited.

NPP Payment means a PayID Payment or Pay Anyone Payment made through Electronic Banking which is processed using the NPP network in near real time.

Office Holder means the natural person(s) who hold the office of ‘director’ and/or ‘secretary’ of a company (or the equivalent for an association), who may operate an Account on behalf of a company or association.

Online Banking means Macquarie's online banking services available at www.macquarie.com.au, which enables you to access and/or transact on your accounts over the internet. This is designed for use with compatible computer internet browsers.

Passcode means any passcode or code that we require you or an Authorised User to keep secret that may be required to authenticate you or a transaction, including in relation to any Access Method.  This includes any usernames, login credentials, Macquarie ID, Passwords, PINs, TPINs, SMS Codes and Rolling Codes.

Password means a security password which is issued by us, or selected by you or an Authorised User, which enables access to Electronic Banking.

Pay Anyone Payment means a payment that can be made through Electronic Banking which is processed by direct entry or through the NPP involving the transfer of funds from an Account to another account held with Macquarie, or to an account held with another financial institution in Australia.

PayID means the identifier that you choose to receive PayID Payments to your NPP enabled Account. PayID® is a registered trademark of NPP Australia Limited.

PayID Payment means a payment made through the NPP to a PayID.

Payment Agreement means an agreement established by you and an approved Merchant or Payment Initiator, by which you authorise us to make payments from your eligible Account.

Payment Initiator means an approved payment service provider acting for a Merchant who is authorised by you to initiate payments from your Account.

Payment Card means a debit or credit card (including a digital or tokenised card) we issue to you for use on your Macquarie Credit Card or Macquarie Transaction Account. In the case of a digital or tokenised card, this may be issued to you by another party on our behalf – e.g. your Device manufacturer, who has integrated their services with us to enable you to establish digital payments on your Device.

PayTo means the service which enables us to process NPP Payments from your eligible Account in accordance with and on the terms set out in a Payment Agreement you have established with a Merchant or Payment Initiator that subscribes to the service.

PIN means the optional numeric code selected by you or an Authorised User for accessing Mobile Banking on a Device, without inputting a Macquarie ID and Password each time, or for accessing Macquarie Authenticator.

Rolling Code means a one-time 6-digit code available using Macquarie Authenticator.

Servicer means with respect to a Macquarie Home Loan, Macquarie Securitisation Limited ABN 16 003 297 336, Australian Credit Licence 237863.

SMS Code means a code we send by short messaging service (SMS) to your or an Authorised User's mobile phone.

Telephone Banking means Macquarie's telephone banking services which are available for certain Accounts. Please refer to your Account Terms and Conditions to see if this service is available to you.

Transfer ID means a unique identification number generated by the Mandate Management Service in connection with a request to Transfer one or more Payment Agreements.

TPIN means the four-digit code selected by you or an Authorised User to enable access to Telephone Banking.

We or us means MBL and its successors and assigns, and with respect to Macquarie Home Loans also includes the Lender and Servicer.

You means an Account holder and each of you, if there is more than one Account holder. In the case of an Account in the name of a company or a trustee of a trust, “you” also includes Office Holders (jointly and severally) where the context requires. Any other grammatical form of "you" (including lowercase or possessive use) has a corresponding meaning. Wherever such forms of “You” are used throughout these Terms and Conditions the relevant obligation or requirement also applies to any Authorised Users, as applicable and as the context requires.