The Macquarie Customer Advocate’s role is to:

  • listen to our customers and provide a customer-centric voice when making recommendations to improve customer experience
  • minimise the risk of future problems by reviewing key customer themes
  • work with Macquarie complaint teams to promote fair and reasonable customer outcomes

The Macquarie Customer Advocate is separate to Macquarie’s operating, risk and support groups including its internal dispute resolution teams.

The role of the Customer Advocate does not involve reviewing escalated individual complaints at the request of Macquarie customers.

If you have questions or comments that do not involve an individual complaint, you can contact Macquarie's Customer Advocate Office using the details below.

Contact us

If you have a complaint, please complete the Complaint form here. Macquarie's Client Care team will review and respond to you.


Customer Advocate
Macquarie Bank Limited
GPO Box 4294 
Sydney NSW 1164

Additional information

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