Download the Macquarie Authenticator app

There are a number of ways to download Macquarie Authenticator:

From the app store

The Macquarie Authenticator app (Authenticator app) is available for Apple iOS and Android devices and is free to download from your app store – just search for Macquarie Authenticator on your mobile device, download the application and complete the registration process.
 

Scan the QR code

If you haven’t downloaded and registered for the Authenticator app, you won’t be able to continue to use Adviser Online.

Registered user

If you’ve already registered for Adviser Online, but haven’t downloaded and registered the Authenticator app, you can download the app by scanning the QR code in Adviser Online.

To access the QR code:

  1. Visit  Macquarie.com.au and select Log in
  2. Click Advisers
  3. Click Adviser Online
  4. Enter your Macquarie ID and password
  5. Select Log in
  6. On the Download and register for Macquarie authenticator page, scan the QR code and follow the prompts to download and register with the Authenticator app
New user

When you first register for Adviser Online, you can also download the Authenticator app by scanning the QR code as part of the registration process .

To access the  QR code:

  1. Visit Macquarie.com.au and select Log in
  2. Click Advisers
  3. Click Adviser Online
  4. From the Log in to Adviser Online page, select New to Adviser Online? Register now
  5. Enter your Macquarie ID and mobile number
  6. Select Submit
  7. Complete the verification step
  8. Create your password
  9. Select Submit
  10. Complete your security questions
  11. Select Submit
  12. From the Download and register for Macquarie Authenticator app page, scan the QR code and follow the prompts to download and link your device to your Macquarie ID
  13. Select Return to log in
  14. Enter your Macquarie ID and password
  15. Follow the prompts on Adviser Online and the Authenticator app to access Adviser Online.

Need help

If you need help registering for Adviser Online or the Authenticator app, you can call us on 1800 808 508 (Overseas +61 2 8245 4470), Monday to Friday, 9am to 5pm (Sydney time).

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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