No matter where you are in the world, Macquarie Authenticator is always with you because it’s connected to your device and provides you with notifications in real-time.
Macquarie Authenticator requires an active internet conneciton, either via Wi-Fi or a mobile network, to receive notifications and complete tasks.
Make sure you’ve downloaded and set up Macquarie Authenticator and enabled push notifications in the app before you go overseas.
You won’t be able to set up Macquarie Authenticator if you’re using a different sim card overseas.
Macquarie Authenticator may not work on your phone device if it’s still registered on another device. For more information visit Manage devices using Macquarie Authenticator.
See Approve or deny using Macquarie Authenticator for tips on why you may not be receiving push notifications and how to enable them.
If your Macquarie Authenticator app is completely unavailable (lost your phone?), for security reasons, give us a call on 02 8550 5666 (+61 2 8550 5666), 24/7.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
