Broker Code of Conduct

1.1 I will always comply with all applicable laws (including the National Consumer Credit Protection Act and the Design and Distribution Obligations), regulations, regulatory guidelines, and industry codes of practice.  

1.2 I will always act in an efficient, honest and fair manner, taking into account community expectations.   

1.3 I will ensure I remain a member of AFCA and either the MFAA or FBAA.  

1.4 I acknowledge the importance of ongoing education, and I will ensure that I meet the training and education requirements of (i) applicable regulatory framework; (ii) my aggregation group; and (iii) Macquarie.  

2.1 I will ensure that I look after my customers and will always put the customer’s interests above my own.  

2.2 I will inform customers about my remuneration. 

2.3 I will investigate and understand a customer’s requirements and objectives, as well as properly inquire into and verify a customer’s financial position.  

2.4 I will provide the customer with whatever factual information they need and require to understand the loan products that are available to them and provide full details of any product I recommend (including interest rates and fees).   

2.5 I will not encourage a customer to borrow more than they need or want.  

2.6 I will always ensure that the customer has obtained a loan which is appropriate (in terms of size and structure), affordable, applied for in a compliant manner and meets the customer’s set of objectives at the time of seeking the loan. 

2.7 I will tell the customer to consider whether they need to speak to someone else in order to protect themselves with insurance, whether that be for their assets or income.  

2.8 If a customer complains about my conduct, I will (i) personally resolve the complaint in a timely manner and in accordance with the applicable regulatory framework; (ii) advise my aggregation group about the complaint and work with the group to promptly resolve it; and (iii) work with Macquarie where necessary to resolve it.   

2.9 I will not influence a customer’s decision to move funds in and/or out of their Macquarie account(s) in order to influence a commission outcome. 

3.1  I will follow all procedures, policies and guidelines provided by Macquarie and will not claim to have any authority which I do not have.  

3.2  I will not refer a customer to Macquarie unless I am satisfied that the customer understands the loan they are applying for, that it meets their requirements and objectives, that they have the financial capacity to make the loan repayments and that the loan is “not unsuitable” for the customer in terms of the NCCP.  

3.3  I understand the importance of attention to detail and I will not submit any information to Macquarie that I know or suspect to be false or misleading.  

3.4  I will tell Macquarie immediately if I discover any information which would adversely impact Macquarie’s decision to make a loan to one of my customers.   

3.5  I will tell Macquarie if anything arises that may negatively impact Macquarie, including any customer complaint about me or Macquarie, or if another lender removes my accreditation.  

3.6  I will not share my Broker Portal login details with anyone, including my staff and those assisting me.  

3.7  I will only provide Broker Portal access to individuals who directly work for me and who require access to assist with managing my customers. 

3.8  I agree to receive marketing and other communications from Macquarie about its products and services as a condition of my accreditation / access to Macquarie systems. I agree that such communications will not contain a means of unsubscribing. 

3.9  If I use Macquarie’s logo or other brand assets in connection with my business, I will do so in a way which doesn’t mislead or confuse any customer; I will comply with any terms and conditions notified to me by Macquarie; and will promptly remove logos or other brand assets if instructed by Macquarie. 

3.10  I will act at all times in a professional, courteous, and respectful manner, including in my interactions with Macquarie staff. 

3.11  I will be responsible and liable for all actions carried out by Support Staff in relation to my activities, and will inform Macquarie if I become aware of any adverse information relating to my Support Staff.