Support Staff Code of Conduct

1.1  I will always comply with all applicable laws (including the NCCP), regulations, regulatory guidelines and industry codes of practice.

1.2  I will always act in an efficient, honest and fair manner, taking into account community expectations.

2.1  I will ensure that I look after my broker’s customers, and I will always put their needs above my own.

2.2  If a customer complains about my conduct, I will (i) advise my broker and/or aggregation group about the complaint and work with the group to promptly resolve it; and (ii) work with Macquarie where necessary to resolve it.

2.3  Depending on what is relevant to my role:

(i) I will only access Broker Portal for customers I have been allocated to and will protect their information to the best of my ability

(ii) I will only provide access to Broker Portal to users who require access to assist with managing brokers’ customers.

3.1  I will follow all procedures, policies and guidelines provided by Macquarie and will not claim to have any authority which I do not have.

3.2  I understand the importance of attention to detail, and I will not submit any information to Macquarie that I know or suspect to be false or misleading.

3.3  I will tell Macquarie immediately if I discover any information which would adversely impact Macquarie’s decision to make a loan to a customer.

3.4  I will tell Macquarie if anything arises that may negatively impact Macquarie, including any customer complaint about me or Macquarie.

3.5  I will not share my Broker Portal login details with anyone, including those I work with in the same office.

3.6  I will inform Macquarie immediately if I become aware of any cybersecurity or privacy event or risk

3.7  I agree to receive marketing and other communications from Macquarie about its products and services as a condition to accessing Macquarie’s systems. I agree that such communications will not contain a means of unsubscribing.