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Get quick and seamless help with intuitive tools designed to make managing your banking easier.
Our 24/7 AI agent, Q, provides smarter, faster support – making managing your money easier and more personal.
Feel confident knowing our AI is working to help detect fraud and keep your accounts and information safe.
This includes AI enabled detection and prevention capabilities, such as behavioural biometrics, to proactively help safeguard your account from fraud and other threats.
We’re building smarter processes that deliver faster and smoother experiences, so you can bank when and how you want.
We leverage AI to help create communications that are engaging, easy to understand and reflect our customer obsession. This may include the production and use of images, videos, text, and audio to help you get the information you need, when you need it.
We know trust is everything when it comes to your finances. That’s why we’re committed to using AI responsibly, with clear safeguards and human oversight at the core of our approach.
We believe AI should enhance, not replace, the care and expertise our team provides. That’s why there are appropriate levels of human control in our processes, especially for critical decisions.
We design our AI to be customer-centric and actively work to identify and mitigate the risk of bias, unfair outcomes, or discrimination, ensuring our solutions are built with ethical design principles.
We’ve established a dedicated framework to develop, deploy and monitor our inventory of AI solutions, responsibly. This includes our AI Governance Forum which provides clear roles for oversight, risk management, and compliance.
Our solutions are designed to be reliable and perform as intended. We strive to make them transparent and explainable, to have confidence in how they operate and what they produce and take responsibility for their development and outcomes.
So our AI systems remain safe, reliable, and perform as intended, we build them using quality data and monitor their performance over time. We also have safeguards in place by design and actively monitor for activity that seeks to manipulate our systems or generate harmful, inappropriate, or unintended responses.
Our AI solutions may use models from us or trusted third-party providers. We require all partners to meet our security and privacy standards, using safeguards where possible, like data anonymisation, so that your information is handled with care.
The security of your personal information is fundamental. To give you certainty your privacy and data are protected we build our AI solutions with a ‘privacy by design’ approach, meaning there are robust measures in place to safeguard your information and handle your data with the highest level of care, in line with Australian privacy regulations.
More information on how your personal information is handled can be found in our Privacy Statement.
We’re driven to make your banking experience better every day. By listening to your feedback, we aim to continually improve our systems and innovate to empower you.
We’re continually investing in enhancing our AI capabilities, so you can continue to experience smarter and seamless digital banking. With exciting new features and innovations on the horizon, there’s so much more to look forward to.
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This information is provided by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and doesn't take into account your objectives, financial situation or needs – consider if right for you. Q's responses can include AI-generated summaries from Macquarie knowledge and databases, including transaction searches and summaries. You should always check your official statements before making product or other financial decisions.