At Macquarie, we're doubling down on customer experience. We want banking with us to be easy, intuitive and digital first.

That's why we're taking steps to simplify our digital banking and bank account terms and conditions.

We're pleased to share some important updates with you in this video.

Firstly, we're reducing length and complexity, so you've got all the information you need, without getting lost in the fine print.

You'll notice changes to layout, language and document titles, but the way your product works is largely the same.

Also, we’re streamlining. We know many of our customers have multiple products with us, so we've brought together common terms into a document we have named the Macquarie Banking Terms and Conditions. This means we've gone from 17 documents about your products down to four.

We've done this to make it simpler for you to find and understand important information about your products.

In addition, we've made some important changes to how we handle account access and closures.

To help keep you protected, we may temporarily pause your access to digital banking after 12 months of inactivity.

And, in the rare event that we decide to close your bank account, cancel a debit card or terminate access to digital banking we will provide at least 30 days' notice in most circumstances.

These new terms and conditions will be effective from the 1st of November 2024, and you can read them in full below.

We hope this has helped simplify your banking experience and the information about your products.

Most importantly, we want to take this opportunity to say thank you for banking with us. We're committed to providing you with best-in-class digital experiences, and we hope that gives you the confidence to say, I bank with Macquarie.