8.1 Your Card
We will issue a maximum of two Cards in connection with a Transaction Account.
We may issue a new Card to you at any time (including because your current physical Card has expired). All re-issued cards are subject to these terms and conditions. We reserve the right not to re-issue a Card.
Cards we issue remain our property.
8.2 Using your Card
You must not use your Card:
- after the expiry date printed on your physical Card
- when the Card is suspended or cancelled
- after you have requested that we close your Account or we have notified you that we are closing your Account in accordance with section 16,
- to conduct transactions for business purposes
- to conduct unlawful transactions, or transactions related to unlawful (or potentially unlawful) activities (as determined at our reasonable discretion), or
- to conduct transactions with parties related to you at merchants, ATMs or other facilities owned, controlled or operated by you, your family members or friends or for any other cash flow or other non-genuine purpose.
If your Card has expired or has been cancelled or if your Transaction Account is closed for any reason, you must destroy your Card by cutting it into pieces ensuring that you cut across the chip and any magnetic strip on the Card.
International transactions on your Card
An international transaction means any transaction made using a Card:
- in a currency other than Australian dollars with a merchant or financial institution located in Australia,
- in any currency with a merchant or financial institution located outside Australia, or
- in any currency where the transaction is processed by an entity located outside Australia.
It may not always be clear to you when making a transaction that the merchant or the entity processing your transaction is located outside Australia.
An international transaction in a currency other than Australian dollars will be converted by Mastercard to Australian dollars. Unless the foreign currency transaction is in United States dollars, the foreign currency may be converted to United States dollars before being converted to Australian dollars. The exchange rate used for conversion is either a government mandated exchange rate or a wholesale exchange rate selected by Mastercard for the applicable currency on the day the transaction is processed. That rate may differ from the rate on the date the transaction occurred, or the date when the transaction is posted to your Account.
All international transactions in a currency other than Australian dollars will be listed on your statement in Australian dollars with the corresponding foreign currency amount included in the transaction details.
Protection of Mastercard SecureCode
Mastercard SecureCode is an enhanced security measure that is in place for your protection and ours. You will be automatically registered for Mastercard SecureCode based on information provided when you apply for an Account. Mastercard SecureCode uses information about you to confirm your identity in connection with an online transaction using your Card. You may be required to answer security questions when making a transaction at a participating online merchant.
You must not do anything which may:
- damage, interfere with or disrupt Mastercard SecureCode or the way it is provided to other clients,
- contravene the laws of any country, or
- breach any rules established by Mastercard for the operation of Mastercard SecureCode.
Recurring Card transactions
If you provide a merchant with your Card Details, that merchant may be able to perform recurring transactions on your Card. Unlike with Direct Debits we cannot stop a merchant from making recurring transactions with your Card Details.
If you wish to stop a merchant from making recurring transactions using your Card Details you should contact the merchant directly. If the merchant does not comply with your request, you must provide us with a copy of any correspondence between you and the merchant so that we can dispute the relevant transactions on your behalf.
8.3 Mastercard scheme and chargeback rights
In some circumstances, we have a right to dispute certain transactions under the Mastercard scheme rules. This is called a chargeback. Your claim must fall within a specific category before we can exercise our rights in respect of a disputed transaction. We cannot claim a right of chargeback if the right does not exist.
A chargeback can be raised for a number of reasons, including unauthorised or fraudulent transactions, processing errors and duplicate transactions appearing on your Transaction Account. Situations which do not give rise to chargeback rights include where you are dissatisfied with the service you have received from a merchant or where you have simply changed your mind about goods you have purchased.
Where we have the right to seek a chargeback, we will reduce your liability for any unauthorised transactions by an amount equivalent to any chargeback rights we may have.
Note that we can only claim a chargeback if you select ‘Mastercard Debit’, ‘Credit’ or ‘CR’, at a merchant, transact online or over the phone using your Card Details, or transact overseas.
Chargeback rights are not available in respect of BPAY payments or Pay Anyone Payments made from your Account.
You should report disputed transactions to us promptly. For most chargebacks, you have up to six weeks from the date of the transaction to raise a dispute. Our right to seek a chargeback may be lost, and you might not be able to receive a refund, if you do not report a disputed transaction promptly and/or if you do not provide us with sufficient information to seek a chargeback. Make sure you contact us as soon as you become aware of an issue on your Account so that we can act quickly for you.
If you need more information on chargebacks, or you wish to report a disputed transaction, please contact us.
8.4 Liability for unauthorised Card transactions
An unauthorised Card transaction occurs when a transaction is carried out using your Card without your knowledge or consent. You must follow the security requirements in section 9. If you don’t and this contributes to unauthorised transaction occurring, you may be liable for those transactions.
To the extent permitted by law:
- we do not accept responsibility for the actions of a merchant or financial institution who refuses to accept your Card or who imposes limits or conditions on the use of your Card, and
- we will not be liable for goods or services supplied as a result of the use of your Card or Card Details. You must take up any complaints or concerns directly with the merchant. Any refund is a matter between you and the merchant.
You must contact us immediately if you believe an unauthorised transaction has taken place on your Account so that we can investigate.
You are not liable for loss arising from an unauthorised transaction that occurs after we have been informed that the Card, Card Details or Mobile Device (or other electronic equipment) have been misused, lost or stolen or the security of your Secret Code(s) or Mobile Device (or other electronic equipment) has been breached. If you unreasonably delay informing us that your Card, Card Details or Mobile Device (or other electronic equipment) have been misused, lost or stolen or the security of your Secret Code(s) or Mobile Device (or other electronic equipment) has been breached, you may be liable for any unauthorised transactions that result.