Coronavirus
support hub

For many clients who have taken up a payment pause, you’ll now be approaching the end of the pause so it’s important to start thinking about preparing to resume your repayments.  

If you’re able to resume making regular repayments now, we encourage you to cancel your payment pause. You can do so by responding via the payment pause check-in email we’ve sent to all clients, or by calling us.

If you remain on the payment pause for the duration of the term, you can make partial or full repayments at any time. Making any repayments will help to reduce the overall amount that you owe when your payment pause ends.

If you’re not able to resume repayments at the end of your payment pause, it’s important you speak to us as soon as possible.

To help you save time and prepare for this discussion, please complete the extended support request form and email it to financialassistance@macquarie.com. Our financial assistance team will then call you to discuss your specific circumstances and take you through the options we have available to support you.

Download the extended support request form

Once your payment pause has ended, there are limited circumstances in which we will offer an extension on your initial payment pause and we’ll only be able to make that decision once your financial circumstances have been assessed.

If you’re seeking an extension you will need to provide us with detailed information to support this assessment, which depending on your circumstances may include:

1. a comprehensive overview of your financial position and that of your household, including your income, expenses, assets and liabilities;
2. demonstrating that you cannot make repayments in the short term;
3. showing confidence in resuming repayments at the end of the extension period. 

Please contact us one month before the end of your payment pause to discuss whether you’re eligible for a payment pause extension. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.

Home loan FAQs

Credit card FAQs

Car loan FAQs

We’re committed to supporting Australian households through what we know is an uncertain and difficult time.

If you have a home loan, car and/or equipment loan or credit card and require financial support due to the ongoing impacts of COVID-19, please get in touch with our financial assistance team who can discuss your specific circumstances and take you through the support options we have available.

The Federal Government announced a temporary measure allowing the early release of your superannuation if you have been impacted by coronavirus.

• You’ll be able to apply to access two tax-free payment of up to $10,000 each from your super.
• You can apply for the first between 20 April 2020 and 30 June 2020 and the second between 1 July 2020 and 24 September 2020

To be eligible you must meet at least one of the following:

1. are unemployed
2. are eligible to receive a jobseeker payment, youth allowance for jobseekers, parenting payment (which includes the single and partnered payments), special benefit or farm household allowance
3. on or after 1 January 2020, you were either:
   1. made redundant, or
   2. had your working hours reduced by 20% or more, or
   3. are a sole trader whose business has been suspended, or there was a reduction in your turnover of 20% or more.

How to apply

Log onto myGov and complete the application form online or call the ATO and complete the application over the phone.

Before applying, we encourage you to:

• check your current superannuation account is correctly displayed in ATO Online
• talk to an accountant / tax adviser to see if you should submit a notice to claim a tax deduction on personal contributions you may have made over the current and most recent financial years, and
• have your bank account details ready as they’ll be required during the application process, and
• check your current superannuation account to ensure there is enough available funds in your cash account to fund the withdrawal. If not, investment assets may need to be sold which could delay the payment being made to you.

To learn more, click here and view the ‘Early access to superannuation’ factsheet. To apply online, simply visit the myGov website.

As a digital bank, you can have confidence knowing you'll have uninterrupted access to your banking via our online and mobile platforms.

For our personal banking customers, we strongly recommend downloading our mobile banking app if you haven’t done so already or accessing your accounts via our online banking platform.

If you need to discuss how we can provide ongoing support you can contact us using the direct numbers listed below or you can visit our Help Centre to self-serve online.

Home loans
1300 363 330

Credit Cards
1800 674 922

Leasing
1300 368 908

We’re committed to supporting Australian businesses through what we know is an uncertain and difficult period.

If you’re a Macquarie Business Banking client and require financial support due to COVID-19, please get in touch with your relationship manager to discuss relief measures available and how we can provide ongoing support during this time.

If you need to discuss how we can provide ongoing support, please contact your relationship manager or call 1800 620 673.

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

If you're in need of extra support, we have compiled a list of government and community services that you can contact below. 

Outlined below are some organisations that you might like to reach out to for additional support.

• ASIC Money Smart – COVID19 - making smart decisions
• National Debt Helpline – COVID-19 Financial Survival Guide
• Beyond Blue – Looking after your mental health during the coronavirus outbreak
• Lifeline – Mental health and wellbeing during the coronavirus outbreak
• Services Australia – Information and services for those impacted by coronavirus or looking for more details
  
• Australian Taxation Office – Financial difficulties and serious hardship

For your business

Australian Government Small Business Help Line  Providing one-on-one financial support

Australian Taxation Office (ATO) Small Business Assist  ATO's free online support hub for small business, includes webinars, workshops, and other practical advice

Outlined below are some organisations that you might like to reach out to for additional support.

Outlined below are some organisations that you might like to reach out to for additional support.

If life is in danger call 000 immediately.

Outlined below are some organisations that you might like to reach out to for additional support.

Outlined below are some organisations that you might like to reach out to for additional support.

Outlined below are some organisations that you might like to reach out to for additional support.

Outlined below are some organisations that you might like to reach out to for additional support.