Coronavirus
support hub

From Friday 20 March 2020, all Macquarie Personal Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months. There will be a check-in at three months to see if circumstances have changed. This applies to all overdraft, home loan, car and equipment loan and credit card clients. Like all Australians, we’re closely monitoring the latest developments in relation to coronavirus. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.

How to request financial relief

You can request a payment pause on your Macquarie home loan, car and equipment loan or credit card. To make a request, please complete the online form found via the link below.

The Federal Government announced a temporary measure allowing the early release of your superannuation if you have been impacted by coronavirus.

• You’ll be able to apply to access two tax-free payment of up to $10,000 each from your super.
• You can apply for the first between 20 April 2020 and 30 June 2020 and the second between 1 July 2020 and 24 September 2020

To be eligible you must meet at least one of the following:

1. are unemployed
2. are eligible to receive a jobseeker payment, youth allowance for jobseekers, parenting payment (which includes the single and partnered payments), special benefit or farm household allowance
3. on or after 1 January 2020, you were either:
   1. made redundant, or
   2. had your working hours reduced by 20% or more, or
   3. are a sole trader whose business has been suspended, or there was a reduction in your turnover of 20% or more.

How to apply

Log onto myGov and complete the application form online or call the ATO and complete the application over the phone.

Before applying, we encourage you to:

• check your current superannuation account is correctly displayed in ATO Online
• talk to an accountant / tax adviser to see if you should submit a notice to claim a tax deduction on personal contributions you may have made over the current and most recent financial years, and
• have your bank account details ready as they’ll be required during the application process, and
• check your current superannuation account to ensure there is enough available funds in your cash account to fund the withdrawal. If not, investment assets may need to be sold which could delay the payment being made to you.

To learn more, click here and view the ‘Early access to superannuation’ factsheet. To apply online, simply visit the myGov website.

As a digital bank, you can have confidence knowing we're able to continue our services and operations as normal and you'll continue to have uninterrupted access to your banking via our online and mobile platforms.

For our personal banking customers, we strongly recommend downloading our mobile banking app or accessing your accounts via our online banking platform.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct numbers listed below.

Home loans – 1300 363 330
Credit Cards – 1800 674 922
Leasing – 1300 368 908

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

We know there’s a lot of information available, so we’ve included a summary of links to organisations offering coronavirus specific support and resources that might be helpful during this time.

• ASIC Money Smart – COVID19 - making smart decisions
• National Debt Helpline – COVID-19 Financial Survival Guide
• Beyond Blue – Looking after your mental health during the coronavirus outbreak
• Lifeline – Mental health and wellbeing during the coronavirus outbreak
• Services Australia – Information and services for those impacted by coronavirus or looking for more details
  
• Australian Taxation Office – Financial difficulties and serious hardship
  

Macquarie Business Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months.

This applies to all Macquarie Business Banking loans up to $10 million, provided certain criteria are met.

To support Australian businesses dealing with the evolving impact of coronavirus on their ability to trade and employ Australians through this difficult period, we’re offering financial relief to all our SME clients. If a Macquarie Business Banking client has been impacted by coronavirus, they can request a six month payment pause on their loan repayments by speaking to their Macquarie relationship manager today.

We’ve begun reaching out to every one of our business clients to reassure them we’re ready to provide the tailored support they need. If you and your business has been impacted by coronavirus, please get in touch with your relationship manager to discuss relief measures available and how we can provide ongoing support during this time.

If you need to discuss how we can provide ongoing support, please contact your relationship manager or call 1800 620 673.

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

We know there’s a lot of information available, so we’ve included a summary of links to organisations offering coronavirus-specific support and resources that might be helpful during this time.

For your business

• Australian Government Small Business Help Line – providing one-on-one financial support. Phone: 13 28 46 or visit www.business.gov.au/
• Australian Taxation Office (ATO) Small Business Assist – ATO's free online support hub for small business, includes webinars, workshops, and other practical advice www.sba.ato.gov.au/
  
• Small Business Bushfire Financial Counselling – Service for small business affected by the bushfires and experiencing financial difficulties. Phone: 1800 413 828 or visit www.smallbusinessbushfire.org.au

For you and your staff

• ASIC Money Smart – COVID19 - making smart decisions
• National Debt Helpline – COVID-19 Financial Survival Guide
• Beyond Blue – Looking after your mental health during the coronavirus outbreak
• Lifeline – Mental health and wellbeing during the coronavirus outbreak
• Services Australia – Information and services for those impacted by coronavirus or looking for more details
  
• Australian Taxation Office – Financial difficulties and serious hardship