Coronavirus support hub

From Friday 20 March 2020, all Macquarie Personal Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months. There will be a check-in at three months to see if circumstances have changed. This applies to all overdraft, home loan, car and equipment loan and credit card clients.

Like all Australians, we’re closely monitoring the latest developments in relation to coronavirus. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.

How to request financial relief

You can request a payment pause on your Macquarie home loan, car and equipment loan or credit card.

For more information, read our home loan payment pause FAQs.

CURRENT STATUS: HIGH CALL VOLUMES

Please note we’re currently experiencing higher than usual call volumes so to make a request, please complete this online form.

You may be eligible for a Temporary Early Release of Superannuation, a measure recently announced by the Federal Government.

If eligible, you’ll be able to access up to $20,000 from your superannuation account tax free - $10,000 before 30 June 2020 and another $10,000 from 1 July 2020 for approximately three months.

To learn more, click here and view the ‘Early access to superannuation’ factsheet. To apply online, simply visit the myGov website.

As a digital bank, you can have confidence knowing we're able to continue our services and operations as normal and you'll continue to have uninterrupted access to your banking via our online and mobile platforms.

For our personal banking customers, we strongly recommend downloading our mobile banking app or accessing your accounts via our online banking platform.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct numbers listed below.

Home loans – 1300 363 330
Credit Cards – 1800 674 922
Leasing – 1300 368 908

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

We know there’s a lot of information available, so we’ve included a summary of links to organisations offering coronavirus specific support and resources that might be helpful during this time.

• ASIC Money Smart – COVID19 - making smart decisions
• National Debt Helpline – COVID-19 Financial Survival Guide
• Beyond Blue – Looking after your mental health during the coronavirus outbreak
• Lifeline – Mental health and wellbeing during the coronavirus outbreak
• Services Australia – Information and services for those impacted by coronavirus or looking for more details
  
• Australian Taxation Office – Financial difficulties and serious hardship
  

Macquarie Business Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months.

This applies to all Macquarie Business Banking loans up to $10 million, provided certain criteria are met.

To support Australian businesses dealing with the evolving impact of coronavirus on their ability to trade and employ Australians through this difficult period, we’re offering financial relief to all our SME clients. If a Macquarie Business Banking client has been impacted by coronavirus, they can request a six month payment pause on their loan repayments by speaking to their Macquarie relationship manager today.

We’ve begun reaching out to every one of our business clients to reassure them we’re ready to provide the tailored support they need. If you and your business has been impacted by coronavirus, please get in touch with your relationship manager to discuss relief measures available and how we can provide ongoing support during this time.

If you need to discuss how we can provide ongoing support, please contact your relationship manager or call 1800 620 673.

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

We know there’s a lot of information available, so we’ve included a summary of links to organisations offering coronavirus-specific support and resources that might be helpful during this time.

For your business

• Australian Government Small Business Help Line – providing one-on-one financial support. Phone: 13 28 46 or visit www.business.gov.au/
• Australian Taxation Office (ATO) Small Business Assist – ATO's free online support hub for small business, includes webinars, workshops, and other practical advice www.sba.ato.gov.au/
  
• Small Business Bushfire Financial Counselling – Service for small business affected by the bushfires and experiencing financial difficulties. Phone: 1800 413 828 or visit www.smallbusinessbushfire.org.au

For you and your staff

• ASIC Money Smart – COVID19 - making smart decisions
• National Debt Helpline – COVID-19 Financial Survival Guide
• Beyond Blue – Looking after your mental health during the coronavirus outbreak
• Lifeline – Mental health and wellbeing during the coronavirus outbreak
• Services Australia – Information and services for those impacted by coronavirus or looking for more details
  
• Australian Taxation Office – Financial difficulties and serious hardship