Payment pause

From Friday 20 March 2020, all Macquarie Personal Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months. There will be a check-in at three months to see if circumstances have changed. This applies to all overdraft, home loan, car and equipment loan and credit card clients. Like all Australians, we’re closely monitoring the latest developments in relation to coronavirus. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.

Home loan FAQs
Credit card FAQs
Car loan FAQs


How to request financial relief

You can request a payment pause on your Macquarie home loan, car and equipment loan or credit card. To make a request, please complete the online form found via the link below.

 

Temporary Early Release of Superannuation

The Federal Government announced a temporary measure allowing the early release of your superannuation if you have been impacted by coronavirus.

  • You’ll be able to apply to access two tax-free payment of up to $10,000 each from your super.
  • You can apply for the first between 20 April 2020 and 30 June 2020 and the second between 1 July 2020 and 24 September 2020

To be eligible you must meet at least one of the following:

  1. are unemployed
  2. are eligible to receive a jobseeker payment, youth allowance for jobseekers, parenting payment (which includes the single and partnered payments), special benefit or farm household allowance
  3. on or after 1 January 2020, you were either:
    1. made redundant, or
    2. had your working hours reduced by 20% or more, or
    3. are a sole trader whose business has been suspended, or there was a reduction in your turnover of 20% or more.

How to apply

Log onto myGov and complete the application form online or call the ATO and complete the application over the phone.

Before applying, we encourage you to:

  • check your current superannuation account is correctly displayed in ATO Online
  • talk to an accountant / tax adviser to see if you should submit a notice to claim a tax deduction on personal contributions you may have made over the current and most recent financial years, and
  • have your bank account details ready as they’ll be required during the application process, and
  • check your current superannuation account to ensure there is enough available funds in your cash account to fund the withdrawal. If not, investment assets may need to be sold which could delay the payment being made to you.

To learn more, click here and view the ‘Early access to superannuation’ factsheet. To apply online, simply visit the myGov website.

Ways to bank with us

As a digital bank, you can have confidence knowing we're able to continue our services and operations as normal and you'll continue to have uninterrupted access to your banking via our online and mobile platforms.

For our personal banking customers, we strongly recommend downloading our mobile banking app or accessing your accounts via our online banking platform.

 

Staying connected

If you need to discuss how we can provide ongoing support, you can also contact us using the direct numbers listed below.

Home loans – 1300 363 330
Credit Cards – 1800 674 922
Leasing – 1300 368 908

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

Business clients

Payment pause

Macquarie Business Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months.

This applies to all Macquarie Business Banking loans up to $10 million, provided certain criteria are met.

To support Australian businesses dealing with the evolving impact of coronavirus on their ability to trade and employ Australians through this difficult period, we’re offering financial relief to all our SME clients. If a Macquarie Business Banking client has been impacted by coronavirus, they can request a six month payment pause on their loan repayments by speaking to their Macquarie relationship manager today.

We’ve begun reaching out to every one of our business clients to reassure them we’re ready to provide the tailored support they need. If you and your business has been impacted by coronavirus, please get in touch with your relationship manager to discuss relief measures available and how we can provide ongoing support during this time.

Staying connected

If you need to discuss how we can provide ongoing support, please contact your relationship manager or call 1800 620 673.

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

Close up of a lady’s hands using an iPad

Being alert and staying safe

Unfortunately, evolving situations like the coronavirus outbreak present new opportunities for fraudsters to create email and phishing scams designed to capture personal information and ultimately steal people's money. At times like this, scammers target individuals and businesses through coronavirus-themed emails, trying to entice people to click harmful links or downloads.

If you receive an unexpected SMS or email, do not click on any links as they may redirect you to a fake site designed to capture your personal credentials. You can report scams by emailing scams@macquarie.com. If you need assistance, please call us on 133 174.

Financial assistance

If you're in need of extra support, we have compiled a list of government and community service that you can contact below. 

ASIC Moneysmart

Guidance on general financial matters, protecting money and self from financial abuse.

National Debt Helpline

Helps people who are experiencing financial difficulty. It’s available nationally and it’s a free, independent and confidential service.

Centrelink - Services Australia

Provides payments, social work counselling and third-party referrals and crisis payments.

Australian Red Cross

Provides a range of community services and emergency help.

Salvation Army

Provides a range of spiritual and social support services to those in need.

COVID-19 Support

Outlined below are some organisations that you might like to reach out to for additional support.

National Helpline

24/7 helpline offered by the Department of Health for information on COVID-19.

Services Australia

List of government related services available to those affected by COVID-19.

Mental health support and suicide prevention

Outlined below are some organisations that you might like to reach out to for additional support.

If life is in danger call 000 immediately.

Lifeline

A national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Beyond Blue

Over the phone, web and email support to people experiencing anxiety and depression.

Kids Helpline | Phone Counselling Service

Provides online and over the phone counselling services for children and young adults.

 

Addiction

Outlined below are some organisations that you might like to reach out to for additional support.

Counselling Online - drugs and alcohol support

Provides free online counselling for individuals affected by alcohol or drugs or anyone concerned with use by a family member or friend.

Gambling Help Online

Provides free online counselling and assessment tools for individuals affected by gambling.

Mental illness

Beyond Blue

Over the phone, web and email support to people experiencing anxiety and depression.

Black Dog Institute

Provides information on mental health services, education and research.

Butterfly Foundation

Support for eating disorders and body image issues.

Natural disasters

Outlined below are some organisations that you might like to reach out to for additional support.

Disaster Assist

Provides information on current disasters and support for those affected.

Bushfire Housing Assistance Service

Housing support for those who are temporarily or permanently displaced as a result of the NSW bushfires.

Australian Red Cross

Provides a range of community services and emergency help.

Salvation Army

Provides a range of spiritual and social support services to those in need.

Ask Izzy

Provides a directory of services for financial and wellbeing support specific to the user’s location.

Scams

Outlined below are some organisations that you might like to reach out to for additional support.

Scamwatch

Provides information and assistance related to scams.

ID Care

Provides online support related to identity theft and cyber security.

Safe & Savvy - A guide to help older people avoid abuse, scams and fraud

Guide for avoiding abuse, scams and fraud for older or vulnerable clients.

WA Scamnet

Provides advice on scams and tips for securing personal information, as well as access to counselling services.

Relationships, family and domestic violence support

Outlined below are some organisations that you might like to reach out to for additional support.

Aboriginal Family Domestic Violence Hotline

Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance. 

1800 RESPECT

A family violence and sexual assault counselling line.

Relationships Australia

Provider of relationship support services for individuals, families and communities.

Services Australia - family and domestic violence

Provides information, resources and referrals to those affected by family and domestic violence.

MensLine

Provides online and over the phone counselling services the men with emotional health and relationship concerns.

Mens' Referral Service

Provides counselling, information and referrals for men impacted by family violence. Also, a central point for contact for men who want to talk about their use of violence and gain support to stop it. Counsellors have specialist training in responding to the needs for the LGBTIQ community.

The Lookout

Provides information, evidence-based resources and services to help professionals respond to family violence.

LGBTIQ support services

Emergency help

Lifeline

A national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services
 

Kids Helpline | Phone Counselling Service

Provides online and over the phone counselling services for children and young adults

National services

QLife

Provides free telephone and web-based counselling, referrals and support groups for LGBTIQ people and their families

Support for older clients

Compass

Provides resources and information for those experiencing or witnessing elder abuse

Safe & Savvy

Guide for avoiding abuse, scams and fraud for older or vulnerable clients

Elder Abuse Helpline

Provides information and assistance with those affected by elder abuse

Seniors Rights Service

A community legal centre that provides advocacy, legal advice and education for older people

Dementia Australia | National Dementia Helpline

Provides over the phone and online information and support services to those affected by dementia

Support for young people

Headspace

Provides free online support and counselling to young people aged 12-25 and their families and friends

Kids Helpline | Phone Counselling Service

Provides online and over the phone counselling services for children and young adults aged 5-25

Support for people living with a disability

Find a disability advocate near you

Australian Guardianship and Administration Council

Provides support to individuals with disabilities that impair their capacity to make decisions

National Counselling and Referral Service 

Provides short-term phone counselling support and referrals for people living with a disability, their families and carers.

Small business support

Outlined below are some organisations that you might like to reach out to for additional support.

Business.gov.au - support for business in Australia

Provides information, grants, services and support for small businesses

Small Business Assist | Australian Taxation Office

Live chat support for small businesses

Small business bushfire financial counselling

Provides free financial counselling services to small businesses

Additional information

Macquarie Personal Banking and Macquarie Business Banking are divisions of Macquarie Bank ABN 46 008 583 542 AFSL and Australian Credit Licence 237502. This information doesn’t take into account your objectives, financial situation or needs – please consider whether it is right for you.