For many clients who have taken up a payment pause, you’ll now be approaching the end of the pause so it’s important to start thinking about preparing to resume your repayments.
If you’re able to resume making regular repayments now, we encourage you to cancel your payment pause. You can do so by responding via the payment pause check-in email we’ve sent to all clients, or by calling us.
If you remain on the payment pause for the duration of the term, you can make partial or full repayments at any time. Making any repayments will help to reduce the overall amount that you owe when your payment pause ends.
If you’re not able to resume repayments at the end of your payment pause, it’s important you speak to us as soon as possible.
To help you save time and prepare for this discussion, please complete the extended support request form and email it to firstname.lastname@example.org. Our financial assistance team will then call you to discuss your specific circumstances and take you through the options we have available to support you.
Once your payment pause has ended, there are limited circumstances in which we will offer an extension on your initial payment pause and we’ll only be able to make that decision once your financial circumstances have been assessed.
If you’re seeking an extension you will need to provide us with detailed information to support this assessment, which depending on your circumstances may include:
- a comprehensive overview of your financial position and that of your household, including your income, expenses, assets and liabilities;
- demonstrating that you cannot make repayments in the short term;
- showing confidence in resuming repayments at the end of the extension period.
Please contact us one month before the end of your payment pause to discuss whether you’re eligible for a payment pause extension. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.