You’ll know your payment pause request has been processed as we’ll be in touch with you every step of the way. We’ll contact you to confirm your payment pause, and then regularly throughout your payment pause period.

No, you aren’t required to make any repayments during the six-month deferral period. 

Yes.  You can still make payments. However, you’ll need to make them with BPAY® which can be set up by calling us on 1300 368 908, 8am to 7pm (Sydney time) Monday to Friday, or email leasingcustomerservice@macquarie.com


® Registered to BPAY Pty Ltd ABN 69 079 137 518

Yes, you can cancel at any time. You can do so by responding via the payment pause check-in email we’ve sent to all clients on a payment pause, or by calling us.

If you’re currently on a payment pause we’ll be checking in with you to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances.

Your payment pause cancellation will take up to 30 days to process. We will let you know once this has been completed and send you confirmation of what this means for your loan.

Yes. We’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances. We will let you know when your payments are due to recommence and the impacts to your loan term (number of repayments) as a result of your payment pause.

The total amount you need to pay us will increase if:
 

• you have a Chattel Mortgage and have been approved for a payment pause after August 31, 2020 or if you’ve extended your initial payment pause or
• have a Consumer Loan.

This is due to the interest that will accrue/ be charged over the payment pause period.

If you require further assistance once the six-month period is over, please contact us so we can discuss your ongoing situation.

There are limited circumstances in which we will offer an extension on the initial payment pause period and we will only be able to make that decision once your financial circumstances have been assessed.

If you are seeking an extension you will need to provide us with detailed information to support this assessment, which depending on your circumstances may include:
 
1. a comprehensive overview of your financial position and that of your household, including your income, expenses, assets and liabilities
2. demonstrating that you cannot make repayments in the short term
3. showing confidence in resuming repayments at the end of the extension period.

To help you save time and prepare for this discussion, please complete the Extended Support Request form and email it to financialassistance@macquarie.com. Our financial assistance team can then discuss your specific circumstances and take you through the options we have available to you.