Support for car loan customers

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Support for car loan customers

If you have a Macquarie car or equipment loan and are in need of financial support due to COVID-19, we encourage you to call us at 1300 368 908. Our financial assistance team will be available to discuss your specific circumstances and take you through the options we have available to support you.

If you’re currently on a payment pause, the information below will help you understand what this means for you.

Impact on your car loan

During the payment pause period, you will not need to make any repayments on your car or equipment loan. Depending on your loan type, interest may be charged during the payment pause period. This means the interest you would have paid during the payment pause will be added to your loan. At the end of your payment pause, your loan term will be extended to cover the missed payments, and this interest, if applicable. Please refer to the FAQ “Will interest be charged during the payment pause?” to understand how your loan will be impacted.

Staying connected

Find answers instantly to a huge range of your questions online by visiting our Help Centre.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct number listed below.

Car loans – 1300 368 908

During your payment pause

No, you aren’t required to make any repayments during the six-month deferral period. 

After your payment pause

Yes. We’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances. We will let you know when your payments are due to recommence and the impacts to your loan term (number of repayments) as a result of your payment pause.

If you require further assistance once the six-month period is over, please contact us so we can discuss your ongoing situation.