Support for car loan customers

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Support for car loan customers

If you have a Macquarie car loan or equipment loan and you’re experiencing financial difficulty you can immediately defer your loan repayments for six months by applying for a payment pause.

During the payment pause period, you will not need to make any repayments on your car or equipment loan.  Depending on your loan type, interest may be capitalised during the payment pause period. This means the interest you would have paid during the payment pause will continue to accrue and will be added to your loan balance. At the end of your payment pause, your loan term will be extended to cover the missed payments, and this accrued interest. Please refer to the FAQ “Will interest be charged during the payment pause?” to understand how your loan will be impacted.

Staying connected

Instantly find answers to a huge range of your questions online by visiting our Help Centre, or send us a direct message @macquariebank on our Facebook and Twitter channels.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct number listed below.

Car loans – 1300 368 908

Requesting a payment pause

You can apply for a six month payment pause by completing our online form at macquarie.com/au/personal/forms/payment-pause.
All Macquarie personal and business banking clients who are experiencing financial difficulty can immediately defer their loan or credit card repayments for six months. 
This is dependent on the type of loan you hold.

For Chattel Mortgage/Finance Lease/Novated Lease/Commercial Hire Purchase no additional interest will be charged on your loan over this period.

For Consumer loans interest will continue to accrue on your loan over this period.

For all products, at the end of the payment pause your loan term will be extended so your repayments do not increase as a result of the deferral period. 
To support you during the payment pause period, you won’t be charged any fees. Any arrears outstanding on your loan existing prior to the payment pause can cause the term to be extended.
No. During your payment pause, we won’t report to the credit bureau that you are missing your obligations on the loan. This means your credit score will not be negatively impacted during this period.

Please note, this is the approach adopted by Macquarie but it’s important you check with any other lenders that you may have products with to confirm their approach.

During a payment pause

You’ll know your payment pause request has been processed as we’ll be in touch with you every step of the way. We’ll contact you to confirm we’ve received your request, when it has been processed, at three months to check in and then again before your repayments are due to recommence.
No, you aren’t required to make any repayments during the six-month deferral period. 
Yes.  You can still make payments. However, you’ll need to make them by BPAY® or by direct debit payments, which can be set up by calling us on 1300 368 908, 8am to 7pm (AEST/ADST) Monday to Friday.


®  Registered to BPAY Pty Ltd ABN 69 079 137 518
Yes, you can cancel at any time so we’d encourage you to connect with us to discuss cancelling your payment pause. 

Over the next few months, we’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances.

Your payment pause cancellation will take up to 30 days to process. We will let you know once this has been completed and send you confirmation of what this means for your loan.

After the payment pause

Yes. We’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances. We will let you know when your payments are due to recommence and the impacts to your loan term (number of repayments) as a result of your payment pause.
No, your repayments will not increase after the payment pause period. At the conclusion of the payment pause period, we will let you know when your payments are due to recommence and the impacts to your loan term (number of repayments) as a result of your payment pause.
If you require further assistance once the six-month period is over, please contact us so we can discuss your ongoing situation.