Support for credit card customers

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Support for credit card customers

If you have a Macquarie credit card and are in need of financial support due to COVID-19, we encourage you to call us at 1800 674 922. Our financial assistance team will be available to discuss your specific circumstances and take you through the options we have available to support you.

If you’re currently on a payment pause, the information below will help you understand what this means for you.

Impact on your credit card

During the payment pause period, your card will be blocked for purchases, so you won’t be able to use it. You will not be required to make repayments towards your credit card for six months. You also won’t accrue any interest, fees or additional charges. Once the payment pause period is complete, your payment obligations will restart.

Staying connected

Find answers instantly to a huge range of your questions online by visiting our Help Centre.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct number listed below.

Credit Cards – 1800 674 922

During your payment pause

You’ll know your payment pause request has been processed as we’ll be in touch with you every step of the way. We’ll contact you to confirm your payment pause has been approved and then regularly throughout your payment pause period. 

No, during the payment pause period you will not be required to make repayments towards your credit card for six months.

No, you won’t be able to spend on your credit card during the payment pause period. However, you can make repayments towards your credit card during that time if you wish to.

Yes, you can cancel at any time. You can do so by responding via the payment pause check-in email we’ve sent to all clients on a payment pause, or by calling us.

If you’re currently on a payment pause we’ll be checking in with you to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances.

Your payment pause cancellation will take up to 30 days to process. We will let you know once this has been completed and send you confirmation of what this means for your credit card.

 

After your payment pause

Yes, we’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances. We’ll contact you to let you know when your repayments are due to restart.
We will be in touch to confirm the end of your payment pause and what you’ll need to do next. Your first monthly statement (if applicable) following the cancellation of your payment pause will confirm your next payment due date and payment amount.

If you require further assistance once the six-month period is over, please contact us so we can discuss your ongoing situation.