Support for credit card customers

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Support for credit card customers

If you have a Macquarie credit card and are in need of financial support due to COVID-19, we encourage you to call us at 1800 674 922. Our financial assistance team will be available to discuss your specific circumstances and take you through the options we have available to support you.

If you’re currently on a payment pause, the information below will help you understand what this means for you.

Impact on your credit card

During the payment pause period, your card will be blocked for purchases, so you won’t be able to use it. You will not be required to make repayments towards your credit card for six months. You also won’t accrue any interest, fees or additional charges. Once the payment pause period is complete, your payment obligations will restart.

Staying connected

Find answers instantly to a huge range of your questions online by visiting our Help Centre.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct number listed below.

Credit Cards – 1800 674 922

During your payment pause

No, during the payment pause period you will not be required to make repayments towards your credit card for six months.

After your payment pause

If you require further assistance once the six-month period is over, please contact us so we can discuss your ongoing situation.