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Frequently asked questions
Keeping your contact details updated ensures that we can reach you with information about your account(s). The details we have on file for your account are listed below.
- Home address
- Postal address
- Email address
- Mobile phone number*
- Home or work phone numbers (if applicable).
To manage your contact details in Macquarie Online Banking:
- Select your Name in the top menu bar
- Select My profile
- Select pencil icon next to the contact detail you wish to update
- Complete the two-factor authentication
- Enter your new details. Note: If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
- Click Confirm. A confirmation window will display
- Click Save to accept the changes.
- Click Done to return to your profile.
To manage your contact details in the Macquarie Mobile Banking app:
On iOS
- Select the icon
from bottom right corner
- Select View and Edit Profile
- Select the personal and account details you’re updating
- Enter your new details. If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
- Click Done.
On Android
- Select the icon
from the top left corner
- Click on your name to take you to your profile
- Select the edit pencil next to the contact detail you wish to update
- Enter your new details. If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
- Click Save
- Click Done to return to your profile.
If you need to update your postal address for your Macquarie Online Trading account, you will need to complete the Change of Registration Address form and return it to support@trading.macquarie.com
*If you need to update your mobile phone number, please give us a call on the relevant number below.
If you can’t update your contact details online, you can give us a call on the relevant number below and we can update them for you.
- Macquarie Transaction and Savings Account: 133 174 (+61 2 8245 4470), 24/7
- Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday
- Macquarie Term Deposit: 1300 739 980 (+61 7 3233 8109), 8am to 7pm (Sydney time) Monday to Friday
- Macquarie Credit Card: 1300 150 300 (+61 2 8232 1684), 24/7
- Macquarie Home Loan: 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday
- Macquarie Wrap: Contact your financial adviser or call 1800 025 063 (+61 2 8245 4250), 8am to 7pm (Sydney time) Monday to Friday
- Macquarie Vision: Contact your financial adviser or call 1800 510 562, 8am to 7pm (Sydney time) Monday to Friday
- Macquarie Online Trading: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday.
Interest is calculated on your outstanding loan balance at the end of each day. The outstanding loan balance is multiplied by the interest rate on the loan account and divided by 365 days to calculate a daily interest charge. Interest is calculated daily, and charged monthly to your loan account.
Please note:
Please note:
- Interest-only loan repayments will not pay off any principal during the interest only term
- The repayments required to pay out the loan will increase after the interest only period ends to cover both principal and interest. This is because you have less time until loan maturity to pay off your full principal amount
- You may pay more over the life of the loan than if there was no interest only term.
Your home loan principal and interest repayment amount is calculated based on the loan amount, loan term, number of repayments and interest rate. Assuming there are no changes to your loan, your repayment amount remains the same each month or fortnight. Each repayment amount consists of paying back some of your loan (principal) and an interest component. The proportion of principal and interest you pay changes over the term of your loan.
At the beginning of a home loan, most of the repayment amount goes towards interest and over time, as your loan balance decreases, the interest portion of the payment decreases and therefore most of the payment goes toward the principal.
At the beginning of a home loan, most of the repayment amount goes towards interest and over time, as your loan balance decreases, the interest portion of the payment decreases and therefore most of the payment goes toward the principal.
If you are required to make home loan repayments, you can view your home loan repayment amount on Macquarie Online Banking:
If you have a home loan account with a BSB starting with 182
Alternatively, to see this information you can also:
If you have a home loan account with a BSB starting with 183
To view the repayment amount on the Macquarie Mobile Banking app:
If you have a home loan account with a BSB starting with 182
- Select Accounts from the side menu; or first click on the
icon in top left-hand corner to display the side menu
- Select the home loan account
- Select the Account details tab
- The minimum repayment or estimated repayment amount is listed under the Repayment Details section.
Alternatively, to see this information you can also:
- Select Accounts from the side menu; or first click on the
icon in top left-hand corner to display the side menu
- Select the home loan account
- Select the Account Breakdown tab
- Your repayment amount will be displayed in the middle section of the account breakdown.
If you have a home loan account with a BSB starting with 183
- Select Accounts from the side menu; or first click on the
- Select the home loan account
- Select the Account details tab
- The minimum repayment or estimated repayment amount is listed under the Account Summary section.
To view the repayment amount on the Macquarie Mobile Banking app:
- Select a home loan account from the main screen
- Select the More tab and select Details
- Your home loan repayment will be shown as minimum repayment or estimated repayment.
If you have an Offset Home Loan account with a BSB starting with 182
You can open up to 10 offset accounts which can be linked to an offset home loan account if you are a single or joint borrower. Offset accounts aren't available for any other type of home loan.
To open additional offset accounts:
1. Go to macquarie.com.au/everyday-banking/transaction-account
2. Go to Open an account and submit an online application to open a Macquarie transaction account as an existing customer
3. Once you have completed the application, you’ll need to contact us on 1800 007 722 (+61 2 8245 4383) to switch and link your transaction account to your offset home loan.
A Debit Mastercard will automatically be sent along with your online application to the postal address linked to your profile.
Please note, you can't link an offset account to a fixed home loan account.
If you are a company or trust borrower you cannot open additional offset accounts after your home loan settles.
If you have an Offset Home Loan account with a BSB starting with 183
Additional offset accounts aren't available.
You can open up to 10 offset accounts which can be linked to an offset home loan account if you are a single or joint borrower. Offset accounts aren't available for any other type of home loan.
To open additional offset accounts:
1. Go to macquarie.com.au/everyday-banking/transaction-account
2. Go to Open an account and submit an online application to open a Macquarie transaction account as an existing customer
a. To do this select Yes for the question Do you have any other Macquarie products?
b. Enter your Macquarie ID and Password to login
c. If this new account is a joint account with another borrower, ensure you have ticked Yes for the question Are you applying with someone else? and have them enter their Macquarie ID and Password in Step 4 of the application
b. Enter your Macquarie ID and Password to login
c. If this new account is a joint account with another borrower, ensure you have ticked Yes for the question Are you applying with someone else? and have them enter their Macquarie ID and Password in Step 4 of the application
3. Once you have completed the application, you’ll need to contact us on 1800 007 722 (+61 2 8245 4383) to switch and link your transaction account to your offset home loan.
A Debit Mastercard will automatically be sent along with your online application to the postal address linked to your profile.
Please note, you can't link an offset account to a fixed home loan account.
If you are a company or trust borrower you cannot open additional offset accounts after your home loan settles.
If you have an Offset Home Loan account with a BSB starting with 183
Additional offset accounts aren't available.