Protect yourself from online threats

  • Use strong, unique passwords and change your password if you believe it may have been compromised.
  • Adopt multi-factor authentication for your important accounts to add an extra layer of security. Macquarie Authenticator is our mobile security app which utilises actionable push notifications to verify account activity.
  • Install an anti-virus software and keep it updated to help reduce the likelihood of being impacted by malware.
  • Regularly back up your computer and devices.
  • Think before you share information on social media, especially personal information such as your date of birth, travel plans, personal photos inside your home, or the address of your home in a photo.
  • Be aware of phishing attacks, including email and SMS, and don’t click on them.

Protect yourself from phone scams

  • You may receive scam calls even if you have a private number or are registered on the Australian Government’s Do Not Call Register.
  • Never disclose your personal information, financial account, or online account details over the phone unless you made the call and got the number from a reliable source. 
  • Banks will never phone you to ask you to transfer money from one bank account to another.
  • ‘Phone number spoofing’ is another technique that scammers use. They may call from a number that appears to be legitimate, such as from a bank. Remember, banks and financial services institutions will never ask for your online banking passwords, secure codes, or banking details. You should never give these details out to anyone or to any organisations. 

For more information

The consumer section of the Australian Securities and Investments Commission (ASIC)
Scam Watch, a website operated by the Australian Competition and Consumer Commission (ACCC)
Stay Smart Online. The Australian Government's cyber security website
IDCARE, national identity and cyber support
eSafety commissioner

Additional information

This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a product, a person should obtain and review the offer documents relating to that product and also seek independent financial, legal and taxation advice. Lending criteria, fees and T&Cs apply. We make no guarantee concerning the accuracy of data and information contained on third party websites.