Protect your business

The safety and security of your business is paramount. Learn more about the latest scam and fraud activity, and how you and your team can stay safe. 

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Business email compromise scams

Impersonation scams

Helping you keep your business safe from scams

9 minutes read

Whether you’re running your own business, part of a large organisation, or working in a small business, taking the time to educate yourself and your team about scams is key to ensuring your business stays protected.


Think twice before you act


Were you expecting this call, email or offer? Take a second, breathe, and think. Does this feel right? If in doubt, don’t act.


Have you been asked to respond to something urgently such as a delivery notification or request for bank details? Before actioning, take some time to think through whether this is a legitimate piece of correspondence. If you’re unsure, ask someone you can trust.


Always navigate to the organisation’s website yourself to log in.

Additional safety tips for you and your team

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Australia: 133 174
Overseas: +61 2 8245 4470

Report a scam

If you receive any suspicious emails or communications impersonating Macquarie, please forward them to

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For a lost or stolen card, scam or another fraudulent event, please contact us.

Additional resources

Security and scams

Arm yourself with information on the latest scams and fraud activity. Learn how to protect yourself with useful tips to help you stay safe online and beyond.

Fraud knowledge hub

As fraud grows in sophistication and frequency every day, it’s important to know what to look out for. Find out more about common fraud types and how to protect yourself.

Frequently asked questions

The most common scams share some key characteristics. When it comes to protecting yourself from scams, it’s important to be vigilant around providing personal information or making payments to an account.

Characteristics of a scam:

  1. you’re contacted out of the blue
  2. there’s a sense of urgency to act quickly
  3. it sounds too good to be true.

If you’re being offered a product or investment at a much lower price than normal or promised a return much larger than what you might get from the bank, you may be falling for a scam. If it seems too good to be true, it probably is.

Scammers rely on building trust with their victims before exploiting this relationship for financial gain. Ask yourself if you really know the person you’re talking to. It’s important to seek independent advice around investments.

To find a registered financial adviser, refer to ASIC’s MoneySmart tool at

If you suspect that you may have fallen for a scam, you should cease all contact with the party you’ve been communicating with. You should get in contact with the police to report the matter, as well as your bank to assist you with recovering funds.

The Australian government collects data on common scams and provides up to date information online.

To report a scam to us, please call 133 174 (or from international locations, +61 2 8245 4470).

For information about common scams, go to or refer to ASIC's MoneySmart tool, available at

To help you better protect yourself, visit our page for the latest scams around at the moment.

Visit this page to find out the correct way to set up your Macquarie Authenticator.

Additional information

This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a product, a person should obtain and review the offer documents relating to that product and also seek independent financial, legal and taxation advice. Lending criteria, fees and T&Cs apply. We make no guarantee concerning the accuracy of data and information contained on third party websites.