If you’re entitled to a refund and hold an open eligible account, no information or action is required from you. We’ll pay the amount directly into the open eligible account. Where the total refund amount is greater than $5, we’ll generally send you an email or letter outlining the remediation outcome.
If you’re entitled to a refund of greater than $5 and we’re unable to identify an open eligible account, we may send you a letter with a cheque enclosed to your last known address or get in touch with you via other appropriate means. If you’ve received a cheque, please deposit it as soon as possible.
If you’re entitled to a refund of $5 or less and we’re unable to identify an open eligible account, we may alternatively lodge it as unclaimed money where appropriate or make a payment to a charity or not-for-profit organisation registered with the Australian Charities and Not-for-profits Commission (ACNC).