Supporting your customer with our digital banking tools

We continue to invest in our technology to simplify how you and your customer securely manage their home loan accounts.

The key digital banking tools for our customers are:

• Macquarie Online Banking
• Macquarie Mobile Banking app
• Macquarie Authenticator app

The key digital tools for our brokers and your support staff are:

• Broker Portal and its innovative features
• Macquarie Authenticator app

If your customer is new to Macquarie, we’ll set them up with an access code (i.e. their Macquarie ID), which they’ll need to access Macquarie Online Banking and the Mobile Banking app. If they’ve requested an offset or transaction account in their home loan application, we’ll start their set up once the loan documents are signed and returned. Otherwise, this will be completed at settlement.

If your customer can’t find the email we sent them to set up online banking, they can follow the instructions in Personal Help Centre to retrieve their Macquarie ID.

We continue to invest in our digital banking experience, making it simpler and more secure for our customers to manage their home loan and accounts.

Your customers can:

• view and updates your home loan repayments, including direct debit amounts and accounts
• open a new transaction, or savings account
• open an additional offset account if they have an Offset Home Loan Facility
• access their redraw
• view and download bank statements
• order a new or replacement credit or debit card
• update their contact details, including residential and email address
• request a variable rate review for their home loan
• manage a lost or stolen card
• and much more.