Macquarie Authenticator

As Macquarie's standalone mobile authentication app, Authenticator sends your clients actionable push notifications to verify transaction approvals and other account activity.

Why Authenticator?

Fast and secure approvals

Macquarie Authenticator is a secure digital verification and transaction approval tool.

Integrating Authenticator into your clients’ experience can make authorisations fast, digital, simple, and secure.

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Reduce your day-to-day manual processes, and focus on your clients

With the Macquarie Authenticator app, you and your team can reduce the time spent on manual authorisations. Instead, you can seek transaction approvals from clients digitally, all through the click of a button. This allows you to spend time on what matters - your clients.

Features and benefits

Security, control, and visibility

Authenticator is even more secure than SMS and helps protect your clients from fraud – while also giving you faster management of your client’s transactions, with complete visibility for your clients.

Actionable push notifications

Clients will receive actionable push notifications to verify transactions and account changes.

Reduce manual processes

Cut down on wet signatures and scanning paperwork with Authenticator's digital and immediate transaction approval process.

FAQs

Frequently asked questions

What is a push notification?

Why you receive notifications

The Macquarie Authenticator app sends actionable push notifications to your device to approve or deny online transactions made from your account by you or your financial adviser.

What's a push notification?

An actionable push notification is a little banner that slides into view on your mobile device with a direct link to the Macquarie Authenticator app. You’ll see information about the account activity so you can feel confident to approve or decline. This is our recommended method as it’s fast and very secure. You’ll need to have notifications turned on for actionable push notifications to work. You can find these in your device settings.

For more information about push notifications, read the full help centre article here.

I already have Macquarie Authenticator installed on my device. How do I link my Macquarie Adviser Online ID?

If you’ve already downloaded the Macquarie Authenticator app from your app store, you can link multiple Macquarie IDs to the same app.

Set up manually

Log in to the Macquarie Authenticator app
Select Menu
Select Add new +
Select Add manually
Add your new Macquarie ID and password
Select Log in.

Scan the QR code

Select and confirm a six-digit PIN for your Macquarie Authenticator
Choose to use fingerprint Touch ID or facial recognition to log in to the app (optional)
On "Add your Macquarie ID screen" tap on Add with Macquarie QR code
On "Generate QR code" screen tap on Scan Macquarie QR code
Log in to Macquarie Adviser Online and:
1. Locate the QR code on the Dashboard banner; or
2. On the Dashboard click on the user profile icon in top right corner
3. Click on My Security, locate the Macquarie apps tile on My Security page and click on Activate with QR code
Scan the QR code with your Authenticator app scanner
Confirm Important Information
Click Next
Enter the SMS secure code that has been sent to your mobile (If you already have registered Macquarie Authenticator on another device, you will be asked to verify from that device)
Click Done.

How do my clients and I download the Macquarie Authenticator app?

The Macquarie Authenticator app is available for Apple iOS and Android devices and is free to download from your app store – just search for Macquarie Authenticator. Once you’ve downloaded the app, follow the on-screen prompts to link your Macquarie ID.

You can download the app by scanning QR code in Macquarie Online Banking:

To scan a QR code:

Log in to Macquarie Online
Locate the QR code on the Dashboard banner; or
Click on Settings in the left-hand menu
Click on Security settings
Go to Macquarie apps tile
Click on Activate with QR code
Scan the QR code with your device camera
When redirected to the app store page, click Install.

You can download the app by clicking on Get Authenticator in the Macquarie Mobile Banking app:

Log in to the Macquarie Mobile Banking app
When prompted on login with the Authenticator screen tap on Get Macquarie Authenticator
Or when prompted during the payment by tapping on Get Macquarie Authenticator.

You also can download the app by following these links:

If you don't have access to a Smartphone or Tablet with Apple iOS or Android, see Related Topics for alternatives.

For more help and support topics, visit Macquarie Help Centre